Hotell Lassalyckan

Quite an upgrade of the old Sportshotel, with highly improved facilities

Bra service trevlig personal

The hotel is managed by young students who work during the summer to earn some extra money. It's important to be aware of this, as it may lead to encountering untrained staff who might not meet the expected level of service for this kind of job. Although we celebrated our wedding at a nearby venue and initially recommended this hotel to everyone, our experience during the stay was far from what we anticipated. 1. After the wedding party, our guests faced a frustrating situation when they got locked out of their rooms at 2 am for 1 hour and 30 minutes. The hotel experienced power issues, which affected the front gate (an automatic door) and the rooms, as they are based on an electrical mechanism. Despite trying to reach the hotel staff by phone, there was no response until the power was restored, and we are unsure of the reasons for this delay. 2. We observed that the staff seemed disinterested in helping or resolving any issues. They appeared to be wandering around without actively attending to guests' needs. 3. Our best friends requested the front desk to arrange a couple of gifts (flowers, greeting card, champagne) in our room as a wedding gift. Unfortunately, there was nothing prepared in our room, and when asked the next day, the front desk staff claimed that it was not their responsibility to assist with such requests. This raised confusion as to why they initially accepted to fulfill the request. 4. During the checkout process, several guests were asked to pay a higher price for their rooms, even though the price was supposed to be the same for all rooms booked for them. This discrepancy was puzzling and raised concerns about whether there was an attempt to scam our guests. Despite the hotel's great location, facilities (rooms and gym really good), and good restaurant service, the overall customer experience was severely disappointing. This leaves us wondering why the hotel is run by students and whether this might be impacting the quality of service provided.