Guest User
June 7, 2022
We were a family group of 5 & had booked the presidential suite. The hotel looked presentable from the outside & was well constructed inside, however those were the only 2 positives. Once we entered the hotel & approached the check in desk / reception, it all went downhill from there. None of the staff (except the door ***) was interested to even acknowledge our presence, not to check in, to serve and not to even check us out. The same was the case with the in house branded "sagar ratna" restaurant staff. Cleanliness as well as maintenance were non existent throughout the property. In our "presidential suite, we found the only tap in the wash basin broken, broken tv remote, broken telephone, a missing ceiling fan, 4 non working lights and filth & foul smell everywhere. The view from the room was an empty plot being used as a garbage dump by the entire neighborhood