Anonymous User
August 31, 2023
I will definitely not consider this hotel when I go to Los Angeles again. The service is terrible. I arrived at 11 o'clock in the evening, and the door of the lobby was locked. The small window submitted the check-in information, including my credit card, and the front desk receptionist took it in and processed it. It took a long time. Later, I found out that my credit card was swiped too much, and I couldn't get a refund for more than a month. Later, Ctrip refunded the money first.
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