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Been to this hotel many times over the years but second trip back post COVID and although rooms are good standard there is no bar and restaurant is fixed menu with limited hrs. Breakfast is adequate but depends who cooks eggs asked for fried one morning they came greasy and semi scrambled 2 day they were better. Hotel rooms are good but for food and a evening drink have to look else where … Pity….

This is an outstanding accommodation with a welcoming, well-trained, professional staff. The facilities are spotlessly cleaned, and the staff is quickly attentive to every detail. We were traveling with our two year old daughter and required a crib which was delivered immediately even though it was early morning, Breakfasts are custom prepared and you wonder if your grandmother is preparing the meal, because of the caring and high quality of the meal. The hotel was being renovated and we were moved to a brand new room mid-stay with full assistance of staff. I rate this a five star hotel because of the existing high quality of the facility and all staff, and the ongoing renovations which will make this great hotel into a grand hotel. I’ve travelled in over 45 different countries in many great hotels; the Victoria ranks in the top because of the quality and professional service of staff, the high standard of facilities and most of all, the warm, caring and kindness they displayed to my family. We highly recommend this hotel to anyone requiring accommodation in Uralsk, Kazakhstan. It will always be our favorite home away from home!