Hampton Inn & Suites des Moines/Urbandale

Everything met expectations and then some! We had a great stay and will definitely stay again!

Very friendly staff. Quiet rooms. Really clean rooms. Variety for breakfast. Good food.

*Be forewarned* I had sterling silver earrings and (for some strange reason) a plastic bag that was taken from my room while the tag for no housekeeping needed was hung on the door handle. The earrings were sterling silver - so not super expensive - but a pair that I loved and wore most days. In my more than 25 years traveling as an adult, I have never had something stolen from a hotel room. I am not aware of a safe in the room to secure belongings. Like other reviews, the Management of the property was not helpful and never called me with any results of the investigation that they promised to do.

Ok hotel, internet was good, room clean, nice service. Breakfirst was just ok, My review is affected by my desire for a good breakfast, I would like sausage and bacon, soft cooked eggs, I suggest you look at breakfast at virgin hotel in Chicago, I would be ready to pay a little extra for a better breakfast

Even though we only stayed one night we were very happy with the location room was perfect and a great breakfast in the morning. Will be staying at this location again for sure

Had to wait about 15 minutes to check in on arrival. Nobody else in line. Room was very noisy.

Horrible experience dealing with the general manager at this location. If you have the slightest issue with your reservation, do not expect management to work with you to resolve the issue. The front desk staff was not empowered to resolve the issue, Hilton Guest Services was not empowered to resolve the issue and it took over 10 business days (and counting) to receive a return communication from the general manager. I hope it's just this location, but I predict you will have a MUCH better experience with a different hotel group.

We stayed here before- and it was a great stay. Quiet, clean, and great breakfast. 2021. This visit. The room was reserved for 4 adults. There was only 3 tiny bath towels in the room. 1 roll of toilet paper and one of the towels had stains. The front desk would not answer the phone to bring more and when my husband went down to get some the guy handed him brand new towels that had never been washed, he told him they were out of clean towels. They were super stiff! The part we looked forward to was the breakfast from last time and today we arrived plenty of time before it closed and there was 2 pieces of toast in the large bread container- no oatmeal - it was empty. No bagels. The waffle batter was very almost empty. There was a batch of biscuits and gravy and a few scrambled eggs left. We asked the cook where the sausage and proteins were like last visit and he just waved his hand in are and said that’s all he had. We will not be back. Yes everything is expensive but people pay for an experience and things have gone down hill here.

Very nice, beds are comfy…wish sports teams would be limited to the first three floors and leave the 4th for people that don’t want to hear kids walking/running in the halls slamming doors! I wouldn’t recommend the beer house restaurant up the road, plenty of workers standing around but had to place drink and food orders from a QR code on the table. Our party left and went somewhere else