Holiday Inn & Suites des Moines-Northwest

I stay there every 1 or 2 weeks never get room service

The check in process was slow and chaotic. The carpet in the room was not clean and the shower had long hairs in the tub. The room door would not close. The hotel has a smoking area outside the hotel which is very near hotel rooms. Smokers congregate early in the morning (6:00 am) and they make a lot of noise waking hotel guests. This hotel was a major disappointment.

Everything was great and a beautiful hotel, lots of room and great restaurants connected to the hotel. Beds were comfortable and everything was clean. All was good until we wanted to go to sleep, in a room across from our room there were people yelling and cheering. We put up with it for a while until at 11:45 pm I called the front desk to complain about the noise. I don’t know if anyone did anything because the noise didn’t stop until 2:30. So frustrating.

Great hotel; price was reasonable, included nice breakfast

Clean

Very nice hotel. Clean, excellent condition, friendly staff, good restaurant on site. I have only one complaint- the bed was so hard!

My family (including a baby) were traveling west and stopped at the Holiday Inn in Des Moines along the way. The staff was friendly, and the room was comfortable and quiet. You could tell it was a bit older, but still very nice. We ordered from the restaurant, which was decent. I would not recommend it unless you wanted to stay close to the property for the evening. There are better options if you venture out a bit. I did experience an issue during my stay. Around 4 AM, while I was caring for my infant daughter I saw a mouse in our room. I went down to the front desk and alerted staff of the issue, and they informed me they encountered the issue on two other occasions primarily on the second and third floors. They offered to move us to another room, which we did. We were also offered free breakfast coupon, money off our bill, and additional rewards points. We did not receive the additional money off the bill or rewards points. After contacting the hotel about it, I did not receive a response. Overall, the hotel was quiet, comfortable and staff was friendly. However, I cannot recommend staying here until the rodent issue is handled.

This hotel was comfortable and clean and the staff was very friendly!

We arrived during a bad snow storm and learned that the hotel had a Bennigan's restaurant attached. We had dinner there and observed the restaurant manager going above and beyond to make sure all of the guests were allright and had everything they needed. He checked in with everyone repeatedly. We also observed hotel staff help a woman clear snow from her car and start it so that she would not have to be in the cold. What excellent customer service!!!