We had an outstanding start to our holiday with a superb welcome despite our late arrival and a room upgrade. But the holiday ended with the customer service depar**ent falling desperately short and seemingly not caring about our needs - instead eager to see us away from their premises. Having accepted that as advertised the resort has a "rustic" vibe which we were happy with there were highlights. The fish at dinner, the excellent house wines (Primitivo exceptional as a house wine), the beautiful beach, the excellent service from those working in the restaurants and bars, the general friendliness of everyone you met (gardeners, maintenance, cleaners etc) and the comfort of the rooms were some of the positives. Our flight home was at 21.10. We had asked repeatedly for an extension of our room - we were happy to pay extra for this - and were told we would be told on the morning of our departure what was possible. I checked with customer services on the morning of our departure and was told we could not retain our room as they had customers booked in to it on the day of our departure. I noted that the hotel was by no means at full capacity and one of the staff confirmed they were not full. I was though told they would contact me within half an hour to tell me if I could have a shower room during the day. That promised contact was never received and we were left sweltering in our return clothes and being kicked out of our rooms at 12 noon. Given there was no air conditioning in the public areas we had no alternative but to bring our transfer time forward and leave the resort earlier. Fortunately, we called another resort we had previously visited and found a far more helpful attitude. Their customer services was able to provide us with a room from 1pm to 6.30pm for just $20. Because we were previous visitors this was a nominal sum to cover toiletries, towels and a re-visit from housekeeping but it was a welcome return to what I would expect from an outstanding customer service team Guess where we are going later this year when we visit Antigua again?