Sonesta Posadas del Inca - Valle Sagrado Yucay Urubamba

I was very offended by the room I was given, The cleanliness of the room was nasty and the smell of sewage coming from the bathroom was disgusting. We had to request a change of room! To be given one at a slight difference price of $30 dollars because had a fridge and a coffee pot! Incredible! This is supposed to be an exclusive Hotel????? I don’t think so!!!! My friend found an Alacrán 🦂 in her tub! If she hadn’t had been wearing her eye glasses, she would have been stung and ended in the hospital! Be aware, If you use the restaurant and order Alcohol you will be charged $10 dollars a beer plus the 65% tax per consumption by! So pay your food and alcohol separately! Food has no tax! This information is not told to the passengers so will end up paying a lot of useless, unnecessary taxes, being a foreigner! With no exclusions!! Pay your alcohol cash at the moment! And food separately!

This hotel has beautiful grounds but is very remote. As a result you have no choice but to stay at the hotel for meals. The food is good. The rate included a buffet breakfast that had sufficient variety for my 2 days. The pizza place was also good. My room was booked as a single and I was “upgraded” to a quad with a small balcony. I was told that the room rate did not include coffee or tea sachets and that if I wanted coffee I would have to leave my room to get some at the cafe. . I cannot get my head around that since the cost for the little packets of coffee is quite minimal. The room upgrade also did not have a bathtub. Perhaps the worst part of my stay was that the room became quite hot and stuffy. There is no air con and so the only thing to do is to open the window. These windows do not have a lock and although I was on the second floor I did not feel safe sleeping with the window wide open. The possibility of the ever present flies joining me was not pleasant. This also required opening the curtains so that hotel lights shone in. A fan was provided on my second night and that was better. The room was clean. The shower was good but you can slip and hurt yourself if not careful because the floor tiles in the shower become dangerously slippery when wet. Other reviews have been more positive than mine. The place is beautiful, the staff are very professional but the lack of central cooling, failure to provide minimal coffee and tea sachets, the lack of an expected bathtub and remoteness of the hotel dampen my enthusiasm considerably.

Everything. Services, facilities, staff, amenities, etc