GreenTree Eastern Hotel (Urumqi International Grand Bazaar South Gate Subway Station)

The hotel proactively upgraded my room, which was clean, tidy, and well-maintained. The staff were very friendly and accommodating; I drink a lot of water and had no trouble getting extra bottles from the front desk. Complimentary snacks and fruits are available in the lobby, and the breakfast selection was quite good. Overall, it was a great stay. It's also convenient for getting around by taxi. The only minor downsides are that parking can be a bit tight, and the entrance/exit requires some careful maneuvering.

Front desk service was excellent. Facilities: All good. Cleanliness: Clean. Environment: Good. Service: Great.

The hotel is conveniently located near the city center, making it easy to get around. However, the hotel itself is a bit older, and some floors have laundry rooms that can be quite noisy. The breakfast provided was very mediocre; the wontons and dumplings were not good. The only highlight was a security guard at the front desk. This uncle, who isn't local to Xinjiang, has small eyes, a medium build, and fair skin, and is probably around 50 years old. He was very polite and helpful with parking. He's a really good person.

It's been three days since I left Urumqi and this hotel, and I still feel compelled to share my honest experience. On the positive side, the hotel is about a 1km walk from the Grand Bazaar, which is quite close. They also have parking available, and the front desk staff, several young women, were all smiles and very enthusiastic. The negatives are quite frustrating; it seems the hotel owner doesn't bother checking online reviews. Issues previously mentioned in bad reviews, like the smoky smell in the bathroom and broken elevator buttons, are still present. Even the revolving door at the main entrance wasn't working properly. The most outrageous part was the airport transfer service. I confirmed before booking that they offered it for 100 yuan, and I repeatedly emphasized that we needed to leave promptly at 8 AM. I went down to the front desk 10 minutes early, and the young woman there was asleep and had no idea about the transfer. After making a call, they found out the manager was supposed to take us. When the manager arrived, he couldn't find the car keys. After asking around, he was told someone else had taken them. We were in a panic! The four of us quickly hailed a taxi on the street, thankfully there were plenty around. The Uyghur taxi driver was super efficient, quickly fitting two 24-inch and one 22-inch suitcase into his surprisingly small trunk. He knew the roads well and drove skillfully. The metered fare was 50 yuan, and I gave him an extra 10. Luckily, we didn't miss our flight. The whole hotel experience was just speechless.

Unexpectedly satisfied! The front desk check-in was smooth and the service was very friendly. The room was clean with a great view. The hotel's location is excellent, with easy access to the metro and bus, making it convenient to get to the Grand Bazaar and Red Hill Park. The breakfast buffet was nutritious with a good variety of dishes that were refreshed regularly. The gym was well-equipped, allowing for a free and independent workout. Next time I'm in town, GreenTree Eastern Hotel will definitely be my first choice! Loved it! Loved it!

The room facilities were complete, and the location was excellent, making it convenient for dining and shopping. The breakfast was also quite rich. However, the facilities seemed a bit dated, and the showerhead in the bathroom was a little clogged.