Courtyard Detroit Utica

The hotel okay the carpet where my room was located did not lay flat needed to be tightened. I almost tripped on it a couple times while walking to my room. There was no coffee for the coffee maker For next morning so I tried to call the front desk but the phone in the room did not work. The man at the desk was aware of the phone not working and stated he would get coffee for me which never happened. Saturday evening you could smell ******** in the hall which was a non smoking hotel. Sunday morning during check out I went to the front desk to tell them the toilet was not working and to get a cart to load my car, I did not find anyone at the desk or at the cafe. When I went back into the room after loading my car to check make sure I didn’t leave anything the bathroom floor was flooded but I could not call the desk since my phone wasn’t working and no one was around in the halls. This hotel needs employees that can be around to help it’s guests! Also phones in the room are mandatory! For the amount I paid for two nights I could have stayed somewhere better and at least had coffee! I won’t be staying at a Marriott any time soon!

Very noisy. Rood receptionist in the afternoon. I was charged for high speed internet, although I'am a Marriott Gold member.

I CANNOT recommend the Courtyard in Utica, Michigan to others. During our stay at the hotel, we encountered some maintenance issues that impacted our experience. When we reported a clogged toilet to the front desk, we were offered a plunger to rectify the situation ourselves, which we found to be less than satisfactory for a guest. Shortly after the call, we overheard a conversation outside our door between two employees determining who would be responsible for requesting we perform the maintenance to the toilet ourselves. The lamp shade in the room exhibited liquid stains. Additionally, there was a lack of outlets or charging stations near the night stands, and the sofa sleeper was not functional as a sleeper. There were disruptions due to ongoing construction at the hotel, which was not communicated to us prior to booking the event space for our mother's 90th birthday celebration. This led to unexpected inconveniences such as a sudden water shut-off during our preparations. Causing several of our guests to be unable to freshen up or shower before our event because of the water disruption. Furthermore, the room designated for our event lacked air conditioning, and although we attempted to address this with the front desk, we were initially given false information. We received false information indicating that they were unable to adjust the temperature control. Subsequently, the front desk admitted their deception and informed us that it was malfunctioning. As a result, we were advised to improvise by propping open a door to the outdoor patio. Leaving the door open caused insects to enter the event room during meal service. In addition, we were required to undertake manual labor by setting up tables and chairs then relocating items to another room for our event. This included tasks such as moving furniture and equipment, which we had not anticipated having to do ourselves. Due to insufficient water supply, presence of insects in the event space, and inadequate ventilation, it was it was an embarrassing and disappointing experience hosting our mother's 90th birthday celebration at this facility. Finally, this hotel is situated within a residential area, which may present challenges in terms of accessibility and locating the establishment.

Housekeeping was very polite and generous. The front desk was very polite and helpful as well. The room was very clean. Will book again.

Very nice hotel check was easy young man’s at front desk very nice and very helpful

There was no heat in the room because the thermostat did not work. The refrigerator was broken and had a foul odor. Management never took my call to rectify the issue

I have requested the refund for 1 night becuse room was dirty and they didnt provide any room cleaning. I took all the picture and chatted with *******. But no luck.

Rooms are spacious and clean. No free breakfast nor coffee (have to use on-site Starbucks restaurant to order food for breakfast). Brandon at the restaurant is awesome. HOWEVER, no a/c in downstairs and rest of hotel (hallways). Rooms were fine with a/c, ALSO - all lights were out on the entry/eating area. (I told front desk- does anyone even know about this?)...