Derya B
October 2, 2023
A beautiful hotel designed with an aesthetic and environmentally friendly approach. However, we encountered a vulgar service style in this beautiful hotel. The first night we arrived, we ordered food and red wine from room service. The wine that came with the meal was not the wine we wanted. The service officer said that they did not have the wine we wanted and brought another wine from the same segment. “same style but a little more expensive” Okay. Then he said, "It's twice the price." We said okay. Thus, to our addition; We added a wine worth 4,400₺, which normally has a selling price of around 25€ and has nothing to do with the segment we wanted. My boyfriend and I both worked in the service industry for many years. We have experience in luxury and ultra-luxury venues. That's why we first cartoonized this situation: What was it that we just experienced? Was it a suggestion or a fait accompli? Would you come with alternative wine? Even if you come, shouldn't the alternative be based on price criteria? etc. … The next day, we brought the americano and fries we wanted to the lodge, min. It came 1 hour later. We placed the order via the app. A waiter who came to us by chance told us that the order did not appear in the system. Alright. We repeated the order to him, this time verbally. Half an hour after the verbal order, we made eye contact with the waiter who took the order from a distance, and a surprised expression appeared on his face. He probably remembered us at that moment. But isn't it too much to wait at least forty minutes on top of this reminder for Americano and fries? … It was so sweet of me to get a call before our check-in. We were asked if we had any allergies, our eating habits, etc. In that meeting, I stated that I was a vegetarian. I was told I wouldn't have any problems. However, there was not a single vegetarian dish in the main course category on the menu. When I noticed this, a vegetable wrap appeared right in front of me. But it would be nice to see it on the menu. We know end-of-season fatigue. Now the day is counted until closing; Due to the fatigue experienced throughout the summer, a feeling of laziness descends on the employees. But does this apply to Perdue, which does not offer accommodations at a large capacity? I am not sure. Return day: We were kept waiting for a long time in the shuttle we took to return to our car in the parking lot. For the other two passengers who will board the shuttle… Was this really necessary? I don't know if we would like to come again. I had no motivation to write this comment. However, after the holiday, he felt that I needed to write a feedback request both by phone and via WhatsApp. The only thing we want to remember about Perdue is; Adopting an aesthetic approach that respects nature in architecture.
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