Travel67225212061
May 15, 2024
Do not be fooled by the videos on Instagram. This is not a 5-star property. The hotel is also guilty of FALSE ADVERTISING because they do not offer Air-Conditioning (AC) except for the months of July and August. We arrived on an unusually hot day in April 2024, when the weather was in the 80s Fahrenheit. We tried to turn on the AC but found it was not functioning, and then the front desk staff told us AC is not offered at this time of year. Nowhere in the advertising or the hotel website does it say that AC is only available during a small part of the year. If we had known that, we would have booked a better property. We tried to speak to the hotel manager Francesco Ferruzzi the next morning after an uncomfortable night of sleep, but found out he was not coming to the hotel until the afternoon. We decided to leave, and found a much better hotel (Borgo San Felice) that had excellent rooms and air-conditioning like they advertise!