The hotel was lovely and the rooms were quite nice. The bed was comfortable and the room amenities were upscale. The hotel is about a mile away from Lionshead Village but they have a shuttle that will take you to both villages, or you can walk and it is a spectacular walk along the river. The hotel is nice overall and their Japanese fusion was outstanding, one of my favorite restaurants of our trip. They have activities available such as s’mores in the evening or yoga in the morning. The big downside of this hotel, and a reason why I would not stay here again is that a majority of the staff are rude and some are even quite condescending. I’m usually not one to complain about this type of thing, and I thought maybe some of the others that had made this same complaint were exaggerating, but unfortunately, they were not. I tried to be extra kind but most of the front desk staff and restaurant staff were rude. Out of everyone we met, there were three people that were nice, two bellman/valet, and a bus driver. One waiter started off rude and was very condescending about what my daughter and I ordered but over our stay, he actually became much more nicer. I think it was a culture and language barrier. I may or may not come back to this hotel in the future. I think I would try another hotel first, just to avoid the staff. Otherwise, hands down, I would choose this hotel.