The Arrabelle at Vail Square, a RockResort

We stayed here years ago, and it was a nice hotel back then. I struggled with making a decision where to stay in Vail for this trip. Wish I had gone with my first choice. Booked this time with a Platinum Amex card. No upgrade. Second floor room with THE loudest toilet one could ever imagine. Seriously, not kidding. We travel all over the world and have never experienced anything like this. Don’t bother trying to use Netflix or any other streaming app despite the fact it says you can connect . Just telling you now if you choose to stay here use your own device. My husband is an IT executive, and he couldn’t get it to work. Noticed another review from November stating the same thing. Concierge never at their desk—maybe if you stop by around 3 or earlier. In fact, we rarely saw anyone around the front desk or in the lobby in general. The spa closes early, and just try to order something on the iPad in your room after 9. Not going to happen. Front desk told us to come down to get ice at 10:20 pm on a Friday night. What?!? So I am paying over a thousand a night so I can go downstairs to get ice. No bar or restaurant open here past 9. Rooftop pool and spa hot tubs are so hot that you can barely spend five minutes in them, and were in need of a good scrub. Mold in our shower. And water pressure is very light. Takes forever to get anything delivered to your room. Screaming children in our hallway super early in the morning. Positives: a young man named Nicholas in Tavern on the Square and the drivers with the car service at night dropping you off at other restaurants because you definitely will not find anything open here to eat or drink unless you are a senior who eats at 4:30 or you have toddlers. I suggest The Four Seasons if you are into luxury or possibly The Ritz. Trust me, we visited several other hotels while we were here. Most can’t even make a decent cocktail. And yes, we are picky. We spent well over a thousand dollars in the spa and hundreds on lunch at Tavern on the Square. However, for the amount of money they charge here, you may as well put it toward a hotel who cares to do something for their customers. It’s not going to happen here. Good luck.

Stayed a couple of nights in July 2025. Staff were helpful and welcoming, including those involved in a meeting at the property of which I was a part. The catering at the meeting events was certainly better than typical hotel catering. Good location, right in Lionshead Village. Close to trails and walkable to a small number of restaurants and coffee places in Lionshead Village. Not too far of a walk over to the larger Vail Village, either. The actual hotel was less nice than expected, particularly given the cost. I was disappointed in the lack of daily housekeeping--at the room rates this place is charging, daily housekeeping should occur without question. The room's decor was...odd. It was Italianate, which wasn't really a good fit for the surroundings, and the room, while very large, was sparsely furnished and decorated, almost like the hotel ran out of money to actually buy furniture. The television was very small for the size of the room. The bathroom was large and in good working order. Overall, certainly not a terrible experience, but also less than expected given the cost. It seems the hotel would benefit from a renovation, freshening of its look, and more thoughtfully designed rooms.

The gentlemen staffing the skate rental place on the night of 12/31 was one of the best customer staffers I have seen in a while. What a nice guy, super friendly and helpful. Great attitude, I was really impressed.

We have stayed at the Arrabelle now 3 times and it just keeps getting better. The location is unbeatable. Steps away from the gondola and ski school. The breakfast is also top notch. We love this place so much that we keep returning each year.

Horrible check in process. Spent around 30 minutes at the front desk. Asked for a 1 hr late checkout which was refused. (Hotel wasn’t busy) Opened the door at 10:57 to leave with the maid standing there telling us we had 3 minutes to be out of the room. Room was very clean and the bell staff is excellent. Just a very inconsistent experience from day to day.

The room was exceptional, but the service was lacking. We ordered room service and by the time they brought the items we needed the food was cold. Several times the keys stopped working to the room so we had to go downstairs have it re-keyed, no apology no explanation, no caring. Staff can and should do much better.

Absolutely everything was AMAZING. All of the staff, the facility, the food, and the hot chocolate bar. We just loved every minute.

This hotel is just amazing. Every little detail is taken care of and we stay here every time we come to Vail. Thank you Arrabelle.

Room was very clean and well appointed. Housekeeping came daily. All staff were friendly and knowledgeable about the area.