Fairfield Inn & Suites Valparaiso

It was a typical stay at the Fairfield! All was good. I would like to have had some flavored creamer options for the coffee bar.

The Valpo FFI, is pretty much your average hotel for the chain. The rooms are clean, but they come with the regular louder-than-a--jet-engine heating and cooling system. We were lucky enough to arrive when the weather was comfortably temperate, and cracked the window open a little rather than run the noisy thing. Also, the hotel sits near a busy thoroughfare, so if make sure you request a room *away* from the roadway, not facing it. Breakfast was your typical "scrambled eggs and something" options. Again, not bad, just not surprising. Front desk service was amiable.

When I made the reservation, it was not clear that I would need to pay a $75 fee for having a pet in the room. Orbitz needs to make it clear to user making reservations.

Fridge wasnt getting cold food went bad. The hotel conveniently located

Quiet

We drove over 4 hours for a wedding. I had called earlier in the week to see about getting an early check in because check in was at 3 and the wedding was at 4. The guy was nice and said to call the night before but it shouldn’t be a problem. I called the night before and spoke to a very kind girl who said that she would put it in the system and that she can almost guarantee we’d get it but to call back the next morning when we were in 2 hours away to let them know we were coming. I called on our way and spoke to someone who I’m assuming is a manager. She was extremely rude and said they do not offer early check ins at all. I explained to her that the two previous employees I spoke to said they do and that it shouldn’t be a problem. She said that’s not true and that she would speak to those employees. She did not want to give us an early check in at all and was very rude to me on the phone, explaining that checkout is at noon and there is no way she could clean all of those rooms in time for me to check in early. She eventually said that she would get my number just in case a room is available but kept repeating that the earliest she could help “if I can help at all” would be at 2 pm. I told her that was fine and sure enough, she called at exactly 2 pm on the dot. The hotel itself was decently nice. The bathrooms hadn’t fully been cleaned all the way and the shower didn’t work at all. The walls were paper thin so we heard everything all night. I wouldn’t recommend.

Great breakfast

Pool heater not working, hot tub not available, hot water backwards on shower. Woman at check-in very nice.

I choose Marriott properties because of the brand consistency. Of the thousands of Marriott stays, this was the absolute worst. It was so awful; I immediately called the corporate office. I seriously doubt if any changes have been made, but I'm trying to save someone else the horror of staying here. As I checked in, the manager told me the pool and hot tub were out of service. I wasn't planning on using them, but still, that should have been my first clue that the property had issues. Our room had not been renovated for 20 years and the furniture was completely worn out. The loveseat was so broken down, we could not sit on it. I opened the closet, and the entire door came out of the wall on top of me. The circa 2000 television "set" with coordinating boom box did not work. After I called the corporate office, I was moved to a room with a working closet door and "television set." However, the loveseat was still completely worn out. This hotel was extremely overpriced. We had just left a very nice, actual suite in Nashville that cost less, was located in an area near entertainment and included better amenities. I was given extra points for the awful room, which in no way compensates for Marriott offering such a subpar experience to its guests. Shame on you, Marriott. Are times this tough that you can't update rooms more often than every 20 years? There was also no coffee in the new room.