Homewood Suites by Hilton Bloomington

Checked in on Friday, 1/26. Mattress on the bed was very uncomfortable, very disappointing. Sofa bed mattress was also very uncomfortable. Went down on Saturday morning to get coffee to bring back to the room and found a bug in the coffee. Got coffee on Monday morning and saw a bug flying around the coffee & creamer area, same type of bug that was in the coffee. Granola was open, no cover on it. Not sanitary as sneezes or coughs nearby and that granola would have had germs on it. Hotel was in a quiet area which was nice.

Nice hotel in a convenient location. Everything was clean, breakfast was great. The pool was nice but hot tub was out of order. Only complaint was the typical booming that happens between floors hearing people stomp around.

It was right next to an oil change place and a dealership. Very quite tho despite that.

The property was beautiful and our room was perfect! The only thing that could be improved on was the breakfast. The eggs and sausage weren’t really warm, but there were plenty of other options!

Would stay here again and again. Updated, great breakfast, friendly and attentive staff.

Hotel was very well kept. Breakfast was excellent. Staff was friendly. Neither bed nor couch were comfortable.

Very clean but not maintained to the highest quality. My suite was smaller than most competitors but comfortable.

Booked a points stay with them and checked in online as we arrived. When we got there we asked to be moved to the 4th floor from the second. No worries. Room changed. After leaving and driving home, I get three text messages and a phone call that they need a credit card, that they had an issue with their system. I called and explained, again, that it was a points stay, we didn’t charge anything to the room, so they didn’t need a credit card. I let them know they needed to figure out whatever mistake they had made and correct it. At 8pm that night I get a receipt for my stay. They charged a card that I had used in January, for my stay in March. I did not give them a card at check in, or give them consent to charge that card for any reason. I called Hilton Honors and spent an hour and a half on the phone with a very nice supervisor”Mike”. Cinnamon, the girl who switched our rooms had cancelled our points stay and rebooked the fourth floor room. The issue being, you can’t book a points stay from the desk. Then, after speaking to me, one of the girls “SKelly42” as listed as cashier on my receipt decided to charge my card for $311.00. Mike reversed the charges and refunded my points. Kudos Mike. I just wanted my money back. This hasn’t turned me off of Hilton properties, but this hotel???? For sure. I spoke to a manager today…. I think her name was Jessica.. She apologized but said it was common to go back and use cards on file for long term stays. We were there from Thursday to Sunday. It still does not give them the right to charge a card they weren’t given at check in. I say train your staff to not commit credit card fraud until managers arrive and they get things settled. Now for the stay…. 90 degrees in the floors with the heaters running full blast. Staff on their phones in the kitchen letting breakfast food run out.. you may or may not get coffee, but definitely a dirty look if you ask about the coffee. The handle in the shower was broken, you had to fumble with it to turn the water on. If you don’t leave the fan run in the bathroom, the sewer smell comes up and is horrible. At least in room 423. The beds are comfy and the rooms are clean. Julie Carter is the sales rep. She’s aces but was out while we were there. Her card is at the front desk. Unfortunately we won’t be staying here again. A little back story, we have been visiting this property for the past 11 years. I think it was pretty new when we started staying here. My boys were in high school. They are grown and have families now. We go back to visit and chose Homewood for it’s amenities and location. From now on, we will just stay downtown Bloomington.

Sarra was awesome at check in. How awesome? I never bother to fill these out and I didn't want to miss the opportunity too give her a great score. That's how.