We booked this Double Tree in Vancouver WA on 4/12. When we got there we were shocked by the reviews stating mold and ripped up furniture and asked the front desk if what we read about the room conditions were true. They confirmed and we asked for a renovated room, they said they weren't ready. I said then we don't want to stay here, they said that's fine but don't cancel now. If you no-show it's easier for us to refund you when you call the manager back on Monday. So we drove 3 hours home. I call for the refund and the systems are down, call back later in the week and they say oh because we charged you we can't refund you. Excuse me? You told me to do this. The manager Amanda said she wasn't there so she's not responsible for what her staff told me. I said that's not remotely true and she said oh well let me get their side of the story because they didn't put any notes in. As the manager Amanda is responsible for the interaction and lack of notes. Amanda shows NO inclination of helping in this situation, didn't even take my contact info before ending the call. I booked DoubeTree because it's DoubleTree, this hotel does not meet that standard. We default to Hilton when were looking at hotels because of the standards, because of the service. This experience obliterated that perception. Low standards, standoff-ish and dismissive service. I can find that anywhere.