Days Inn & Suites by Wyndham Vancouver

Worst customer service absolutely disgusting horrible

Not as clean as had hoped.

This was the absolute most disgusting place I have ever stayed. We cancelled our second night and went somewhere else. We would have left immediately if we didn’t arrive so late at night in an unfamiliar city. The rooms were filthy, the pool was broken, lights tv and microwave didn’t work. The staff were rude and very unhelpful.

I think the staff and the hot bath were literally all I was able to add any stars too. The two people at the front desk were super sweet the first at night was really sweet and pretty and the one leaving in the morning with red hair as well. I didn't have a smoke detector in my room. There wasn't breakfast like it said on the booking site. They didn't look anything like the photos it was not very clean. The bed really made my back hurt. I really didn't like having to pay a $200 deposit for no reason. I'm still waiting to get back my money. It's been 24 hours still not in my account. I think it's a shady place. Shady area and really not very clean or safe. Also no elevators or wifi. You better have $200 on a debit or credit cuz they won't accept cash. Also be prepared to not have clean fresh crisp towels. They don't vacuum the rooms they had brown scum around the faucet of tub. I understand it's hard times and there's no respect nowadays and people stealing linens and doing criminal things is unacceptable. It makes harder funding available for the overall. I just makes it hard to have the best for guests deserving of the amenities. I walked in the place smelling like sewage and I was unable to get a refund. I am not very happy. I think you need to provide at the very least comfort for guests paying money for your service. Not being honest about the breakfast in the morning and not allowing me to pay $200 in cash . I had to drive across town at night to go put the cash on card.

When they say 3 p.m. check in, they mean it. No one at the desk until 2:55 p.m. Two maids were available but unable to help. Paid slightly more to get lower floor room. Was issued 2nd floor room. Clerk corrected when I complained. No towels no soap no shampoo in room. Went to desk & was handed some. Cleanliness of the room pretty good. Refrigerator worked. No coffee available in lobby but eventually found out how to use room coffee maker (no directions). No breakfast foods put out during most of listed time but as we were walking to our car at 10 a.m., it was available. After having many poor Wyndham experiences last year, I said "never again." Why I broke my promise to myself, I don't know.

Was easy to get to and make a appoin**ent

Everyone was great check-in was easy and quick. It's In a great location, we had a few problems with our room and our key but the maintenance guy Matt was quick to fix everything and was very polite even though we could tell he was very busy he gave us his full attention and made us feel like we were the most important at that time. Thank you Matt for being quick and we thank the front desk lady's for making us feel welcome.

The hotel desk clerk was rude it was dirty and the TV didn't work only infomercials and it was filthy and no handle on the shower the water ran for days and we had no towels the second day after giving them to the housekeeper thinking she would bring us some back. She never did then the desk clerk would not give them to us.