quetzalcoa
July 4, 2024
The best service I have experienced at a resort ever. You really feel as if your holiday dreams are as equally important to them as is to you. The staff are truly nice in their heart. We realised we were going to miss out on the rainbow reef trip due to dates we arrived/left and the manager Villisi when I asked her if there's anyway we could go she looked at week plan and pretty much instantly said on this day and time we're going to take you there, it was not an issue at all, it was like a genie granting your wish... I'm sure it would've been an organisational challenge but they were so happy to help and obliging making me feel as if it was no problem at all, thank you for this. There are so many nice little things the staff do for example after we did the night Snorkel tour they brought us a hot chocolate to drink as soon as we got out of the water. All the staff are so friendly and thoughtful. The staff are on top of everything, & smoothly/seamlessly, moving you between activities/ events that you don't have to worry about anything and can actually relax which is so nice and I can rarely do as an ocd micromanager. The transfers were all really smooth. The rooms were nice and house keeping did a great job. There are somethings in the room which I was pleasantly surprised how good and practical it is for example they had Panadol, savalon and dettol in the room for first aid. The food was great a mix of fiji and fiji Indian influences. The way they do dinner at night was a huge surprise, private tables around the resort by the fire, some of the locations included on the jetty which made you feel like you were on TV was a favourite part of the experience. They have a different cocktail of the day daily. Ive been snorkelling all around the great barrier reef so you can trust me when I say the have good house reef, nice and colourful healthy corals, best snorkelling at high tide. Safe there are no strong currents. Villisi, the manager, said her favourite Snorkel was the Kioa Island Snorkel Tour & it turned out to be my favourite Snorkel of the trip. Would recommend. For Australians great to visit during our winter June/ July as the temperature so pleasant there