Guest User
August 29, 2023
We booked this site as a base for Disney and Paris which did work well for us. We booked one of their premium lodge type accommodation (it was called the Raoul for 6). On arrival you are asked to park up and wait in a queue near the entrance gate to be allocated your room which isn’t ideal. When we got to our lodge it wasn’t cleaned properly (dirty cloth hanging over one of the wooden rails, pans left outside with a broken chair, glass/mirrors and shower doors filthy and all of the cups, glasses, plates etc were chalky, greasy with remnants of food still on them like they had been run through the dishwasher without a tablet). It looked like it had been abandoned mid clean, one of the kitchen drawers was broken and our BBQ hadn’t been delivered. We reported these issues to reception and was told it would be sorted. However, on returning from the supermarket nothing had been done. We went back to reception to be told the cleaning team had gone home (i said I would clean it but would not be doing it again when we leave which they accepted). Once the place had been cleaned it was alright and the air con was really good (but having to clean the place is not what you want to do on arrival). Our BBQ was eventually delivered too late for day 1 and when we went to use it on day 2 found it didn’t have enough gas to stay lit… given they were 2 of the only 3 days we wanted to use it we elected for a refund (which we are still waiting for). I found all staff to be very friendly, not great at their jobs but they were friendly. The few days we had on site were spent by the pool which the kids loved (great slides) but poolside could do with some sun loungers. Overall, the park isn’t very well kept, quite a lot of it looks tired, staff friendly but incompetent, pool/slides were alright. It’s a shame because I think the place has loads of potential. Would i return? Absolutely not… if you have booked a visit (past the point of return), do yourself a favour: - book some days offsite - pack cleaning products, dishwasher tablets, kettle and a toaster (we read reviews so went prepared) - the Aldi in Meaux is loads cheaper than the Lidl and better stocked - don’t book a BBQ if you plan to use it within a few days of arrival - Wi-Fi doesn’t work (should have been included in our package but signal didn’t reach us) others have to pay don’t waste your money - don’t expect much in the way of service I hope this helps.