Daios Cove

Leaving Daios Cove in Crete didn't bring the usual post-vacation joy. The overall experience lacked the finesse expected from a luxury hotel. Service seemed stretched thin across the board. In the restaurants, water was only provided upon request and not refilled, suggesting either understaffing or inadequate training. This theme continued at the beach, where staff appeared overwhelmed, avoiding eye contact and making service requests feel like an inconvenience. Upon arrival, we requested decaffeinated coffee pods and were initially told they were out of stock. It took a reminder two days later to receive just three pods, with no restock following, which was disappointing. The focus on aesthetics, like a leather coffee machine cover, felt misdirected given these basic shortcomings. The room and balcony design was aesthetically pleasing, situated perfectly for those with families, though it lacked the tranquility desired for a relaxing holiday. The adults-only section was not strictly enforced, adding to the noise levels. Only one staff member, Julie, seemed genuinely engaged and attentive. As seasoned travelers accustomed to luxury experiences, we found the lack of attentive service particularly noticeable. The dining experience was mixed; the buffet was mediocre and not up to luxury standards, though the beachside food was a pleasant surprise, offering a much better culinary experience. The gym was well-equipped with a variety of machines, which was a highlight. Transportation to the nearby village was costly at €40 each way, but this fee is paid directly to the taxi service, not the hotel. My attempt to arrange something special for our anniversary went initially unnoticed. Although guest relations did eventually acknowledge my request and provided a lovely cake, a timely response or a gesture at check-in would have been more impactful. Overall, Daios Cove might be suited for those accustomed to 3 or 4-star services but falls short of the 5-star luxury it aspires to provide. The hotel has potential, but significant improvements are needed to meet the expectations of true luxury-seeking guests.

Daios Cove is a paradise on earth .It is without the finest holiday hotel we have ever stayed at . The facilities are second to none , the setting is gorgeous but without any doubt the difference is the staff . Throughout the hotel they are all friendly , welcoming and can't do enough for you . A few special mentions Cyrille the Manager , Augustina in the Ocean restaurant , Julie in the Pangea. We will definitely return !

We arrived at the hotel for five days, we bought a full board plan, the hotel is amazing in its beauty, the service is lovely, especially Nikos the manager, the food is excellent! The hotel is very clean, the pools are beautiful, the towels are clean. But I make a note that it cost us a lot of money. When we arrived, no one explained how the accommodation works. Unfortunately we had to ask every time and it ended up costing us a lot of money, hundreds of euros besides the high hotel costs. The program they sell is not explained and you only find out at the end that they charged you more money and that many other things are not included. I recommend the hotel to change the policy and be open with the customers, many staff members shared that this is the regular complaint of the customers. Hope things will be better next time.

We love to travel, and it's an unwritten rule that we don't return to the same place twice, EXCEPT DAIOS COVE! We return year after year, and will continue to do so. The private beach, that is REALLY private is clean and calm. Restaurants amazing....all of them. The Residents Club is a MUST have, and every morning our 4 year old is happy to call Georgia for an incredible breakfast, delivered the room to have by our private pool (thanks Georgia, we miss you!!!) Staff, incredible, and treat us like family. (our son still talks about Alex at Ocean). Not the cheapest hotel for sure, but you get what you pay for, and that keeps us coming back! Wonderful place for families....and for couples! See you again soon!

We love to travel, and it's an unwritten rule that we don't return to the same place twice, EXCEPT DAIOS COVE! We return year after year, and will continue to do so. The private beach, that is REALLY private is clean and calm. Restaurants amazing....all of them. The Residents Club is a MUST have, and every morning our 4 year old is happy to call Georgia for an incredible breakfast, delivered the room to have by our private pool (thanks Georgia, we miss you!!!) Staff, incredible, and treat us like family. (our son still talks about Max at Ocean). Not the cheapest hotel for sure, but you get what you pay for, and that keeps us coming back! Wonderful place for families....and for couples! See you again soon!