Hyatt Centric Murano Venice

Service: Guests frequently praised the friendly and helpful staff, highlighting their efficiency and willingness to assist. The hotel offers shuttle services from the airport, which many found convenient and reliable. The restaurant staff and bartenders received specific commendations for their service.(based on 5 reviews)

Staying in Murano definitely has its pros and cons. Either way, the hotel is situated perfectly in front of the boat stop and boats run very frequently (only at night is the service limited from the venetian side, meaning one has to walk to F.de Nove, which takes ca 20-25 min from San Marco Square). Hotel itself has large rooms and all necessary amenities. Would certainly stay here again. Recommendations for improving: - more reliable hot water in the shower (water was maximum lukewarm in the mornings when we showered). - more check-in desks/staff - teach housekeeping to restock coffee capsules (we had to repeatedly ask)

We stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later. We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.