Hotels Near Julianapark in Venlo

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

Excellent personnel – amazingly kind, friendly and supportive. Is this because they are Limburgers, or because they are Bilderbergers – or both!? Everything made us feel very much at home. We would like to come again!

What a lovely place! The room is clean and spacious. Enough storage possibilities. We found the crew very helpful and friendly. The hotel offers a lot of information and discounts for activities around Arcen. Our room was located next to the garden opposite the restaurant. Very confenient :-) We thought it might be noisy but it wasn't at all.

We were completely satisfied with everything in the Horst hostel. The check-in was friendly and quick, the rooms (we had family room No. 14 with 4 adults) were very comfortable and clean. The beds are very comfortable, the bathroom is huge. The free parking is right behind the house. Breakfast offer was not huge (but is also not realistic to expect at the size of the hostel shop), but fresh, of good quality and delicious and we had everything we needed. A walk takes 5 minutes to the center, where you have a lot of choice of restaurants, cafes and bars with relaxed atmosphere and with a lot of outdoor gastronomy. The operators were very, very friendly, speaking fluidly German and enjoying continuing to help with all questions. In particular, we have a refrigerator filled with about 30 beers and soft drinks in the lobby area, which you can use (free). You can also stay in the general area of the hostel if you don't want to stay in the room. The hostel also offers a dinner you must order before (not sure how much pre-order you need). We did not try this at this visit, but we would test it next time.

We booked a room with our little child to spend two days in the nearby Park Ireland. Until check-in, I had only received a booking confirmation with booking number and QR code (my experience after check-in). In the evening against 19Uhr we were now standing closed with a tired little child - from a code for the key cash box was nothing on the Internet site or in the mail (According to the Internet site, the reception was occupied weekdays up to 22Uhr). I called at the hotline, here I was 2x over a total of 10min in the waiting line and was thrown out of the line twice. Other guests inside have left us in the lobby and continued to get us the nice staff on the phone (after receiving a card via the telephone of the reception via the partner hotel). We should be encoded through the hotline one of the cards on the extraordinary treasure, which did not work so we stood closed to the room door. So with the baby now, overtook the telephone again to the lobby and more minutes in the waiting chain. After the staff had encoded the card again, we could also send the listener directly to the next guests who were closed to the door and also did not know what they should do. After more than 45Minuten we finally could go to the room. 2 stars there are only for breakfast at the adjacent restaurant - here you were very struggling and it was very delicious. What is this for an organization and for which service is here paid over €130 per night? The hotel did not have a feedback on my complaint, but the cancellation was only 30Minuten after the telephone check-out, as the reception was not occupied even in the morning.

Zunächst einmal die positiven Sachen: Die Lage ist klasse, direkt neben dem Stadion. Zimmer sind originell im Fußball-Stil eingerichtet, zweckmäßig und sauber. Und das Personal war durch die Bank außerordentlich freundlich. Frühstück war gut - mit Lachs und Pancakes und frischen Eiern. Nun aber zu den negativen Dingen: Ich frage mich: Warum soll ich in diesem Hotel übernachten? An Nicht-Spieltagen? Gibt es keinen Grund. Drumherum ist ja nichts. Und an Spieltagen entfallen alle Annehmlichkeiten, warum ich mir an einem Spieltag das Hotel direkt neben dem Stadion buchen sollte. Ich muss den Hotel-Parkplatz verlassen und auf einen kostenpflichtigen, weiter entfernten Parkplatz ausweichen. Der direkte Stadionzugang, der auf der Homepage beworben wird, ist zwar da, darf aber nur von VIPs genutzt werden. Gleiches gilt für die sehr schöne Sportsbar. Am Spieltag nur für geladene Gäste. Das heißt im Klartext: An einem Spieltag bekomme ich im Hotel nichts, aber auch gar nichts zu essen. Kein Apfel an der Rezeption, kein Snack am Automaten, nichts. Um das Hotel herum ist eine Pizzeria, die natürlich am Spieltag komplett ausgelastet ist - frühzeitig reservieren. Das heißt: Der Grund, warum ich ein Hotel am Stadion buche, nämlich, damit ich das Auto stehen lassen kann, entfällt. Ich muss fahren, um etwas zu essen zu bekommen. Oder hungern. Auch der direkte Zugang vom Hotel zum Fanshop entfällt am Spieltag. Ich kann in diesem Hotel nichts weiter machen als ins Bett gehen und fernsehen. Oder die Sauna nutzen, die nun auch nicht so spektakulär ist, dass man sich Stunden darin aufhalten kann. Zumal es die erste Sauna war, in der ich mir die Füße fast verbrannt habe. Es gibt zwei finnische Saunen, 95 und 65 Grad warm. Kein Duschzeug vorhanden. Bademäntel und Handtücher gibt es - Bademäntel nur in XL und leider nicht schon auf dem Zimmer. Schade, bei diesem Hotel, das eine gute Idee ist, wurde ein Elfmeter wirklich verschossen. Achja, und die Borussen-Bettwäsche, die auf den Bildern zu sehen ist, gibt es im Zimmer auch nicht. Das doch nicht geringe Geld fürs Zimmer kann man sich echt sparen.

Lovely hotel, very helpful and friendly reception staff , great beer , but downside unfortunately if you don’t eat meat or dairy you will struggle like we did, the staff knew we were vegan when we booked and this was also our second visit. First time we were treated very well and had good options but for some strange reason we had hardly any options at all on our second visit .We stayed for two nights and had the same dinner both nights. Breakfast was not given any thought on our second visit and disappointed with just alternative ham and cheese which we had to ask staff what we were getting at the time. On our first visit We had beans and hash browns, which we thought we would get again but didn’t. Staff in the restaurant were young and did not want to suggest anything to help. For lunch all we could have was chips as all the menus showed lots of meat options and nothing else. Very difficult to accept with the way our world is changing and how many people could be gluten free or have allergies but would struggle here sorry to say. Really hope hotels would offer a better menu for everyone to choose not just meat and vegetarian.