Guest User
June 14, 2024
I have just returned from four nights at this hotel. The first half is good. Large twin room, lots of storage, two double wardrobes, big bathroom with bath and shower, clean bedding and balcony with sea view. The evening meals were excellent, even for a coach trip the choices were always different and no one had a meal they didn't say was first class. I had the vegetarian options and really enjoyed them. The bar is big and comfortable with with some sofa and easy chair options. The staff were very helpful and friendly. The second half is not good The room was really shabby. One door on each wardrobe was almost impossible to open, and one wardrobe had the shelves missing. The bedside tables were pitted and chunks missing, (a bit of fablon would have sorted that!). The curtains had the fixings missing on the ends that met, so they dropped down. The bathroom lino was badly stained and the inside of the door at the bottom had chunks of paint missing. The iron railing on the balcony was just rust and cobwebs. There was a very tiny bar of soap in the bathroom but if you wanted a mini shower gel that was at reception. No tissues in the bathroom. No phone in the room. The whole room needed painting and a bit of TLC. The breakfasts were a disaster, no cohesion in serving in rotation. Breakfast was at 8am but by ten past it was about ready. You could serve yourself cereal or watery porridge, but no bread, rolls, pastries or toaster. Everything else had to be ordered, you could order one croissant, but when a chap asked for two he was told they would check to see if he could be made an exception! Our driver spent most of the time chasing our orders because we had a time schedule. This was done on the cheap (as was the rest of the hotel)to stop people helping themselves and maybe taking extra food. The servers were working as hard as they could but obviously had no leadership or training. The drinks were odd, all wine came in individual bottles, no chance of a small or large glass, one size of a generic wine or none. No point in ordering a drink at the table because the one barman didn't have time to deliver them. One chap had a drink and asked for ice and the one and only barman had to go and hunt for it. There was no tea or coffee behind the bar. There was a cafe somewhere that sold teas and coffees in the hotel but had erratic hours and was not open in the evening. The reception would serve coffee until 8pm but we were not lucky enough to have one as their machine was broken. The explanation was that the owner didn't want a machine in the bar, which makes no sense as coffee is a good way to get profit. The tea and coffee in the room was undrinkable. The whole hotel feels like it's been done on the cheap and is desperately in need of an upgrade to freshen it up.