Guest User
September 29, 2023
I'm pregnant, Room 127 the air conditioning was not working, it was 32 degrees outside and the room was boiling as at the front of hotel. I set it on 15 degrees on cool and after 3 hours it was still nearly 26 degrees! I complained to reception to move rooms, but was told the hotel was full and there was no spare rooms. The lady on reception was rude and said she could not check the air conditioning in my room (which I had paid for in booking and needed it) She told me to message Celine the director which I did, the message I got back from her was next time you stay at Verdun budget you will receive a commercial gesture? Well, I'm not planning on coming back, i would like some compensation back for this room ASAP.. I have asked for this but my message on *********** has been ignored. I had to sleep in my friends room as air conditioning was working in theirs. Absolutely disgusting way to treat customers. I am still awaiting a refund!!!!!!