SureStay Plus Hotel by Best Western Vernal

Overall the property was okay and a value for the money. With that said, few if any staff were noted and the overall building was not maintained highly clean. In addition, while the room we had was spacious with some nice features (jetted tub and kitchenette) the bed, which should be the focus of the stay, was extremely uncomfortable.

The room smelled bad and the guests staying there were sketchy

It was filthy!!! Hair EVERYWHERE in the bathroom. Light fixtures we’re all pulled out of the wall except one. Carpet was stained and smelled like pee. The side exit doors were not locked, opened to the public. Walls had dripping stains running down the wall. Room was very disgusting!!!!!!

I was traveling as a single woman and felt very safe!

Unkept and not maintained, dirty walls, doors, filthy floors in room and hallways.

No Tv remote , stove didn’t work, room dusty and bad smell, bathroom light hard to keep on, they charge me twice in someone else name.

Booked online a kitchenette for 2 days. When we arrived we dropped the luggage in the bedroom and went for supper. When back, we examined the room. The cover sheet of my bed had gross brown stains on it. The bed sheet had streaks of I don’t know what. The shower drain was clogged. Hair lol over the bathroom floor. Electrical outlets and fridge door handle were soiled. Very dusty carpet. The beds skirts had disgusting streaks of brown matters. Huge stains on the ceiling. So I went to the main desk and «informed » the clerk, who turned out to be the owner of the place. Harry something. After voicing my disgust to him he offered an other room. I went to inspect it and it was more of the same plus bugs (spider) on the bed sheet. Went back to the reception and I will spare the ridiculous discussion I had with that individual. In the end he called the police on us, me and my daughter, and in the end, we were successful in getting our money back, but not without fighting for it . We even had somebody from ******* on the phone telling the police that the person Harry did charges ******* even though if he said he didn’t. Anyway, I’ll spare tithe details but I can assure that this was by far the worst experience I had with a hotel. And all I asked for was a clean room. Stay away from that place I beg you.

Room was advertised as gaving a queen bed. The bed was a double. My wife and I were uncomfortable in the bed, so we requested a rollaway. I was charged $20.00 for a rollaway that wa smaller then a single mattress. There was also minimal padding so all the mattress springs could be felt. I didn't even get a flat sheet, just a blanket. Walls were chipped. Shutters on the window were broken. Elevator carpet had a bad stain in the carpet.