Comfort Hotel Union Brygge

The hotels suffers from attempts to save and minimise on everything that could have made for a pleasurable stay at this nice location in Drammen. I was cold for three days because of a centrally controlled aircon system that no-one could change. I rarely complain, but that was over the top. The receptionists did their best, but they have absolutely no influence, nor did they know how such a problem could be solved. They offered me a heater to increase the temperature that the hotel system had lowered in the first place. I declined politely such a blatantly unsustainable suggestion. Another suggestion was to join Strawberry (the chain) to get rewards, which is very strange, considering that Strawberry is the problem in the first place. The receptionists did their best with whatever solutions they had at hand, but they were obviously disconnected from the overall running of the hotel. I am a professor of management, and the system at this hotel resembles problems back in the 1970-80s, where no-one seemed responsible, customers were treated as though they all fitted into the same mould, and no-one knew what to do about it.

Friendly breakfast staff

1. the hotel was completely full and the breakfast area is not large enough for all the guests. The hotel boasts that you can eat breakfast to 10:30 in week ends. I arrived for breakfast at 9:30 Saturday. There were no glasses left, the plates were extremely small (10cm in diameter), lack of food, lack of staff. The tables were dirty and there where dirty plates all over the place. Sunday was ok, but I had to go to breakfast at 8:00 to secure that I actually got something to eat. 2. the room was tired, missing paint and a table that was broken. The air condition did not work. The bathroom was the worst part. The Hair dryer did not work. The wall behind the wash basin was full of finger marks. The shower walls were dirty. I could not see clearly through the shower doors. I complained, but the hotel was full, so I did not Get a New room. 3. I have stayed at several comfort hotels, but this is definetly the worst experience I have ever had. The hotel is quite new, but already tired.