Mövenpick Hotel Lausanne

服務一流 環境優美

體驗很好，只是辦理入住手續，房間打掃完已經17:30了！

靠湖邊跟 Tram 車站 服務不錯 早餐有點貴(SF 35)

環境不錯，服務也好，早餐很可口。

Here is an important tip for family travel. Even if you select the child's information in the Ctrip booking system, all rooms in this hotel with two beds or one large bed will be required to charge 80 euros per night for the child to add a bed, one bed per person! Because they said that their booking system only has the information of two adults, two beds or a large bed room cannot include a third young person (over 6 years old) and the child they refer to as free is for babies. This is the worst hotel service and high extra charges we have experienced in Switzerland. We argued at the front desk for about an hour, and finally found their hotel manager and immediately contacted Ctrip officials to coordinate and resolve the issue. We must praise Ctrip's quick response and the caring service of the housekeeper. The problem solving is very powerful, which adds confidence to the situation of other hotels we will stay in. In addition, the hotel hygiene is so-so. There are only two bottles of water when you check in (not added every day), and the water cups are not replaced. It is not recommended for family travel! ! ! Note: This hotel is not a Ctrip-operated hotel, but a hotel with an agent in the middle, so it is understood that the agent's understanding is wrong.

Very nice stay at Movenpick Lausanne. Ideal location, view of Lake Geneva and the mountains, public parking nearby, restaurants and shops... Very friendly and dynamic staff.

I have stayed here many times. The location is very ideal. It is very good. Take the train directly to Lausanne Train Station after getting off the plane, and then transfer to Metro to Ouchy. The restaurant on the first floor is very good. Don't forget to try their ice cream🍦. Thumbs up to the customer service lady of Ctrip👍