To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.1
Cleanliness4.2
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All Reviews(105)
Positive reviews(99)
Reviews with photos/video(1)
Negative reviews(6)
Sakurako
Deluxe Double Room Spa View
Stayed in 2023 年 5 月
Solo travelers
18 review
3.0/5
Posted on 2023 年 5 月 29 日
Poor amenities. There was only one coffee stick and no tea bags. Mineral water was only available on the first day and was not replenished after the bed was made.
After I finished cleaning my room, I went back to my room and was relaxing, but the hotel staff opened the door without my permission.
The staff at the front desk was also unpleasant, and when I asked questions about the spa, I was told to ask at the front desk.
The attached spa was comfortable, but if you're expecting 5-star service from the hotel, you'll be disappointed.
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Ugues
Standard Single Room
Stayed in 2024 年 3 月
Solo travelers
2 review
5.0/5
Outstanding
Posted on 2024 年 4 月 1 日
Emplacement 👍🏿
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Guest User
Standard Single Room
Stayed in 2024 年 4 月
Friends
1 review
5.0/5
Outstanding
Posted on 2024 年 4 月 22 日
Tout était parfait
Chambre impeccable
Service au top
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Guest User
Deluxe Room Non smoking
Stayed in 2023 年 7 月
Family
3 review
5.0/5
Outstanding
Posted on 2023 年 7 月 31 日
酒店很舒適
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Minh Chin Hoch
Deluxe Room
Stayed in 2022 年 3 月
Couples
2 review
4.5/5
Great
Posted on 2022 年 3 月 21 日
酒店服務很好,服務很好環境很乾凈設施挺新的,適合修心養性的地方。
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Heather
Stayed in 2024 年 3 月
Couples
4.0/5
Very Good
Posted on 2024 年 3 月 11 日
Lovely room, great restaurant, really really noisy outside with a smoking area underneath our hotel window - nasty.
Marilia
Stayed in 2023 年 11 月
Other
4.0/5
Very Good
Posted on 2023 年 11 月 28 日
The swmming pool was closed and they did not guests know before ever arriving at the premises. No compensation either
Ryan
Stayed in 2023 年 11 月
Other
1.0/5
Posted on 2023 年 11 月 26 日
Pool was closed with no warning. As this was the main reason I booked it this was v disappointing.
Anne
Stayed in 2023 年 11 月
Other
5.0/5
Outstanding
Posted on 2023 年 11 月 18 日
It was a quick stop but the whole town is very walkable and the parc nearby is absolutely gorgeous.
We ordered room service, which was served on the dot by a very courteous, but also very discreet gentleman.
The bellman took care of our electric vehicle and returned it to us fully charged.
Vladimir
Stayed in 2023 年 9 月
Family
5.0/5
Outstanding
Posted on 2023 年 9 月 29 日
We had a wonderful experience at the hotel - breakfast was superb, service was sterling (especially reception staff), rooms were large and luxury.
Spa is small but boasts selection of saunas (dry, non-dry, hammam) and medium mineral hydromassage pool. It also has selection of herbal cold teas and mineral water.
The only this is that a few showers didn’t work properly - this needs to be addressed.
The hotel is located opposite the Vichy water sources so you can visit drinking taps in the morning and choose one of the 5 taps of local mineral water to drink.
Everything exceeded my expectations, thank you for this wonderful time.
Pascale
Stayed in 2023 年 9 月
Other
5.0/5
Outstanding
Posted on 2023 年 9 月 25 日
TRES BEL HOTEL AVEC TOUS LES PERSONNELS BIENVEILLANTS, DISPONIBLES ET TRES PROFESSIONNELS. ON REVIENDRA C'EST CERTAIN
Luis
Stayed in 2023 年 10 月
Couples
4.0/5
Very Good
Posted on 2023 年 10 月 15 日
Excellent reception staff, clinical clean facilities. Room housekeeping could be better
Dominik
Stayed in 2023 年 9 月
Couples
4.0/5
Very Good
Posted on 2023 年 9 月 5 日
a nice hotel that start to age - the bathroom and toilet plumbings are not the one you could expect in a 5 stars hotel
Jeffrey
Stayed in 2023 年 1 月
Couples
5.0/5
Outstanding
Posted on 2023 年 1 月 21 日
The property was great and the staff was quite good. There was one young woman who spoke amazing English. Not only did she speak well, her customer skills were excellent
Marlon
Stayed in 2022 年 10 月
Couples
4.0/5
Very Good
Posted on 2022 年 10 月 10 日
Everything about the stay was great from the standpoint of service, but the decor of the rooms was in need of a refresh. There is absolutely nothing wrong with retro styling but the problem her is things didn't just look like they were from 30 years ago, they were actually 30 years old.