Ocean Island Garden Suites

2 in all categories. Place smelled like animal urine.Bed was comfortable and great area though.

The backyard with a deck was amazing…so beautiful and quiet. Just wonderful to have dinner out there! I did not know pets were welcome and so the two huge dogs next to us surprised and scared me. I need to read all the small print!

Upon arrival we tried to wash our face before bed and every one of the hand and face towels had black hairs on them, Then we looked at the bath towels and they all had brown streaks on them. They looked as if someone had wiped their backside on them! We were not sure they had even been washed ;( Bleck..Gross. We called to request a change of towels and no one answered or called us back. Then we looked at the pillow cases and they also had hairs on them. At this point we could not be certain any of the linens had been cleaned, or if the room in fact had been cleaned or sanitized. We ended up leaving the place at 10;15 at night due to the lack of cleanliness and Covid risk. The next day when we spoke to a manager she stated that "the washing machine sometimes puts hairs on the towels" and that the towels "could have been stained" not dirty. This is unacceptable for an establishment providing hygienic services to the public to respond in this way. Hairs spread lice and dirty towels can spread Covid and other communicable diseases. Do not stay here if you value your health and well being. They will not treat you respectfully if you have a concern. They have refused to issue a refund despite the fact that we were only in the room for 15 minutes and were unable to stay due to the lack of cleanliness.

This spot has a great location and is very walkable to the ocean or downtown. However, it was not very clean. Specially, the bed seemed to not have been washed. It has long black hair and dirt in it. The place also has no sound proofing and you will hear everything going on next to you. I was in suite 1 and got woken up every time someone opened the door. The staff were great and super friendly though!

The organization and communication with this property is horrible! It is so unfortunate because we were so looking forward to our stay. We confirmed two weeks in advance our check in time and fast forward to many calls, emails, and follow ups, we arrive at our check in time to someone actively cleaning our room and had to wait outside for 30 minutes. To make matters even worse, they provided us the wrong code for our room and did not apologize for this confusion. All around horrible communication and truly so sad because we would have had a wonderful stay if the check in had gone smoothly.

Easy walk to downtown. Shops, coffee shops and groceries nearby. We stayed in the Burma suite which is 2 large rooms, one with a queen bed and the other with kitchen, TV, and table and chairs looking out over the garden. Though large the bedroom is sp****ly furnished and dimly lit at night partly due to missing bulb in one of the lamps. Suite has lots of natural light in the daylight hours. Kitchen is well equipped including a coffee grinder, but unfortunately no coffee maker of any kind. We requested a coffee maker by e-mail (no staff on premises) but none materialized over our 3 day stay. The couch is uncomfortable for watching TV - more like a padded bench. I wouldn't say it is a cozy place but it was clean, bed very comfortable and overall our stay was pleasant enough.

Dirty dustpan stored on open rack above clean towels. Dirty towels stuffed in bathroom drawer. Soap the size and thickness of a loonie. We left windows open to air out room, but that stench is ingrained somewhere. Oh yeah, garbage bag of previous guest left outside of door, in lobby. No call to the main office was going to get that room unskunked in an hour. Even longer term tenant said the rot smell was always there. Unbelievable. Protect your health and stay elsewhere. Main bed was extremely comfy, second pullout bed was painful to sleep in.