Hilton Vienna Park

What a terrible experience, Stayed in an executive room for 2 nights. Staffs of front desk chats themselves without working, they only do least work for you. No amenities, (perhaps you can ask for them to bring, but usually other 5 stars hotels notice you what you can get or prepare them in your room. As for Hilton Vienna Park? Nothing. No information, None of amenities in the room, even shower cap or toothbrush) Except the location is right in front of the one of the Vienna’s train station, nothing was good. Executive room is exactly same room with the standard room, room and bathroom is tiny. Water is for free when you check-in, if you stay more than one day, you need to pay up to EUR 5 for one bottle. Lounge has no snacks, only coffee and tea was prepared. Hya** near HBF station is clean, spacious, great view and facilities. Amenities are Byredo. Hilton has a sauna, but it is under maintenance(no information when it will be finished maintenance). I left my bags inside the room when I checked out. After 15 mins, I found out my bag was missing, so I asked them to find out and because I know where I left it I described it in detail. But the staff of the front desk didn’t even inform housekeepers the details, he just ask them to find a gray bag and tell me I need to wait. If you heard you need to wait and don’t check-up the progress, then you need to wait forever. There was no other guests, but they didn’t inform me whether they found it or not until I asked them. (After I asked they finally called the housekeeper again and check the progress) I have waited for 30mins but they told me there was nothing. When I packed my stuff in the morning, I intentionally put it on the gray couch and didn’t put it in the luggage, because I need to bring it on the plane. The hotel service is nonsense and frustrating. Trip to Vienna was perfect, staying here the last day in Vienna ruins my whole day and trip. Because of the brand name it my be 5 stars, but the condition of the room and the service is pretty much 3 stars hotel. Thank you, Hilton. You made my day.

Great location and value. Will go again

Perfect address for family trips. Near underground that you can travel anywhere by subway (airport, schonbrunn, Christmas markets, mall, etc). 10 mins walking distance to the heart of the city. Clean and luxury rooms with amazing city and river views. Very good restaurant and bar. So friendly and helpful employees and Hilton quality. Lively street. Whatever you need for family

The hotel service was terrible check in and check out took a lot of time to be done! Lost my personal stuff in the room during my stay from Saturday through Sunday! Called Monday morning either too early no one handling lost and found or calling back again! Wrote email to ask for help and after a week later no single reply!

HOTEL ROOM WAS EXACTLY THE SAME AS SHOWN ON THE WEBSITE. EXELLENT HOTEL. PRIME LOCATION NEXT TO THE MITTE TRAIN STATION AND 10-15 MINUTES WALK FROM THE CITY CENTRE.