Austria Trend Parkhotel Schönbrunn Wien

Room size is spacious but the service is quite bad as a 4 star. There are stairs in front of the lobby but no bellboy there to help. No body shampoo in the washroom and when I called the front office to ask, they responded quite rude. Upon checked out, the front office just said 'ok', not even a 'thank you'.

1. Close to the MRT station. 2. Spacious indoor area with reasonable prices. 3. For stroller needs, you can push it down the ramp, pass through the courtyard on the left, and reach the hotel interior without carrying the stroller up stairs.

Hotel staff are very kind and helpful to assist guest, location is ok and room cleanness are very good , facility also good , never try the breakfast in the hotel so don’t have comments on it yet

Nice hotel with friendly staff

Not satisfied with the Room : didnt work: TV, Mirror lights in bathroom, eco toilet push button . Noisy facing schönbrunn . But great location with nice restaurants in walking distance

Austria Trend Hotel Schönbrunn Wien was absolutely gorgeous. The ambience was warm and inviting, and its location—right in front of Schönbrunn Palace—made it a wonderful choice for those visiting the palace. There were plenty of nearby shops and cafes, which added to the convenience. However, if you’re planning to do sightseeing in the main city, transportation is something to consider. You’d either need to take a taxi (about 15–20 minutes) or a tram (around 45 minutes). So, while this hotel is perfect for a Schönbrunn-focused stay, it might not be the most convenient base for exploring the entire city. The staff were friendly, but one issue stood out—housekeeping. On our morning of departure, cleaning staff knocked on our door around 10–11 AM, seemingly checking when we would be leaving. Since checkout was at 12 noon, it felt like they were unnecessarily rushing us, which was a bit frustrating. Another concern arose after checkout. We left our luggage near the baggage room at reception to explore more, and upon returning, the staff couldn’t locate our bags—even though we had the receipt given by the staff when we dropped them off. Instead, we were asked to search through the luggage ourselves in a room full of other guests’ belongings. This didn’t feel very secure, as it seemed possible for someone to mistakenly—or even intentionally—take another person’s bags. Better monitoring or improved staff training in this area would certainly enhance the experience. Despite these issues, the hotel was lovely, and the staff were welcoming overall. With a few improvements in housekeeping procedures and baggage storage security, this could be an even better place to stay.