Steigenberger Icon Hotel Herrenhof

Extremely satisfied! Great location, excellent service, delicious breakfast, and top-notch cleanliness. I also stayed at Steigenberger in Frankfurt, and it was equally impressive.

The value for money isn't great; it definitely doesn't feel like a five-star hotel. There's practically no lobby, though the sauna downstairs is decent. I stayed for five or six days, but the price hike at the end was too much, so I moved. The service attitude was also very poor. The only good thing about it was the location.

The location is fantastic, right next to the subway entrance. The facilities are decent. Breakfast was good, but seriously, be careful when getting the bacon and grilled tomatoes – they're scalding hot! Even though the hotel has 'steam hot' warnings, it's still easy to burn yourself.

This hotel brand is now under HUAZHU. It was very difficult to book during the Mid-Autumn Festival and National Day holidays. I stayed for five days and four nights. The location is unparalleled; you can see the Hofburg Palace right outside, and the subway is next door. Most attractions are just a stone's throw away. The hotel is on the street, so it doesn't have a dedicated driveway and often no doorman. The standard pillows are very soft and uncomfortable, but you can ask guest services for other options, and there's a wide selection. The air conditioning doesn't turn on automatically; it only blows air but doesn't cool. You have to call guest services to have them activate it in the system, which seems to be a standard practice in many European hotels. The interior design of the room isn't very well-planned; the flow of use is a bit awkward. For example, the coffee maker and kettle are placed in the innermost corner of the room, and the TV has to be positioned at an angle because the foot of the bed faces the window. The toilet door pulls outwards instead of pushing inwards, making it impossible to use the sink at the same time. Many design details weren't thought through, neglecting practical use. However, its excellent location is a major plus, and overall, I highly recommend it.

Everything was clean and tidy. You can tell from the facilities that the hotel is getting a bit old, but it's still fine.

The room was quite spacious and clean. The location is absolutely fantastic – it's not a super high-end five-star hotel, more like an entry-level five-star or a strong four-star feel. The hotel is close to all the attractions, and there are plenty of dining options nearby, plus a supermarket. Oh, and the hotel only provides one 750ml glass bottled water per day. Although I heard the tap water in Vienna is very clean and drinkable, I'd still recommend boiling it before consumption.