The Prime Energize

This hotel was great and will be definitely coming again. 5th floor terrace room are great 👍 👌 ⁹

Where to begin... This is NOT I repeat NOT a 4 star hotel as advertised, so please don't raise your hopes or expectations. Lets start by defining what makes a 4 star hotel great as appose to an average 3 star. Going above and beyond your expectations maybe, with the quality of food or great customer service, well I didn't see any of this. There was objections, no flexibility and certainly no above and beyond in terms of customer service. Therefore, this hotel should be DOWN GRADED in my expert opinion and I have reviewed 100's of hotels and restaurants, over the last 15 years on this site. Firstly, on arrival at the hotel on day 1 at 10.45am we were told we could not check-in until 3pm, ( no flexibility) we were the only ones checking in at that time and the hotel was not full. No one contacted the housekeeper cleaning lady to make up the rooms asap. Even if our allocated rooms were occupied until 12pm it still took until 14.45pm ( that is a wait of 4 hours ) after our arrival. NOT a good start. No welcome drink was offered. Did I mention the visitor tax ??? Yes, you also have to pay 7 euros per person for the privilege of staying here, on arrival at check in. No bowls of fruit on the reception tables ( as shown in the hotel photo's ) and the towels in the rooms are the cheapest thin towels, rough on the skin, you could imagine and NOT in-keeping with a 4 star spa hotel. There are also NO thick fluffy dressing gowns hanging in the wardrobe in the rooms ( as shown in the hotel photo's ) and NO mini bar either, just an empty fridge. The food is only average at best, and the tin buckets used to hold napkins and cutlery on the tables at breakfast are rusty ( not a good look ) for a supposed 4 star hotel. Its all about attention to detail, and this Hotel just doesn't have it. The staff are NOT customer friendly, the cleaner opens the rooftop pool and sunbathing area at 10am, ( when she has finished her work ) and not a moment before. So, we had to hang around everyday, while this hotel decides to unlock doors and give the guests some freedom to sunbathe when they want too. In all my years, I've never known restrictions like this at any hotel. Waiting until 10am when the guests just want to use the pool and have some sun, is not acceptable. To make matters worse, the actual bar that serviced the rooftop pool area, didn't open until 11am. So no refreshments unless you take your own!! Probably a good thing, as everything is so very expensive here. There are NO fluffy rolled up towels on the sunbeds either, ( as shown in the hotel photo's ) although towels are available to use from reception. If you want some shade, forget it... the giant parasols are not 'wind friendly' and have to be closed most days because of the sea breeze and the height of the hotel being near the sea. The tables around the pool next to sunbeds, were left uncleaned from the day before, still with sticky surfaces and ring marks left on them. So, we had to clean our

Short break. Lovely decor, room nicely furnished with amazing smelling Rituals shower gel. Food was tasty with a few choices offered and cocktails were delicious. If you can it's worth a visit to Vila Real de Santo António which is close by it has beautiful marina and boutique shops.

We recently spent ten very enjoyable nights at this hotel . The staff throughout the hotel are excellent…… very friendly and helpful at all times. Our room ( 222) was very spacious and spotlessly clean. The balcony got the afternoon sun. There was a rooftop pool with a bar which was a lovely chill out area. There is also an indoor pool and jacuzzi and other facilities which I didn’t avail of. The hotel is a short walk from the magnificent beach. Breakfast offered lots of options. We also had dinner in Fuel restaurant and the food was delicious. This is a lovely modern hotel and we would have no hesitation staying there again.

The staff and hotel were absolutely amazing but the rooftop pool was not disabled friendly and I couldn’t even get down the ladder! All it needs is a set of steps and a rail at the opposite end of the pool in one of the corners. The breakfast was pleasant but never hot.