My wife and I stayed at La Bobadilla for 6 nights (4th to 9th Sep) and treated my son and his new wife to join us for a honeymoon vacation (4th to 8th Sep). During this period the hotel grounds including the entire pool area and outdoor eating spaces were plagued by wasps. As a result, what was meant to be a relaxing week was turned into a nightmare particularly for my son and his wife. On one occasion they even had to call members of staff to have a hornet removed from their room. After that they kept the doors to their patio closed for the rest of the stay. On a number of occasions, we were made aware by members of staff that the area around the hotel was suffering the same increase of wasp infestation and despite professional services to remove them from the hotel grounds they were not being very successful. Apparently, and more disconcerting, we were informed that this is an annual problem and that this year was particularly bad since there had been little rain in the area. After we left, I wrote to the hotel and received what was clearly a template response as they even apologised for us being ‘inconvenienced by the event we held at the hotel’ during our stay when I hadn’t made comment about that. Another party obviously had! Now the good. The hotel is magnificent and the staff polite and extremely helpful and were it not for the wasps this would have been a delightful stay. However, we spent a lot of money and had we been informed prior to our stay that there was such a problem we could have made alternative arrangements. Clearly, from a commercial perspective, that is not what the hotel would have wanted but surely it would have been the right thing to have done?
Outstanding
41 Reviews