The stay could have been almost perfect. Indeed, the hotel is well located; a modern building (like the Ibis in Tallinn which is perfect, worth 4*) 15/20 mins walk from the old town. Spacious, modern room, apparently clean. Very clean bathroom. The breakfast is excellent, like the Tallinn Ibis, has a good variety of items and the breakfast staff are extremely helpful. However, some of the housekeeping service is clueless. Unfortunately in the early morning the fitted sheet had come off a little and I discovered several hairs on the mattress, under the fitted sheet: it's always disgusting to see such a thing even more so when you wake up. Then, now being a little more curious I found others on the mattress; which was very stained, several stains including a huge one which looked like blood? It was really DISGUSTING... Yuck...!! The day before, a cleaning lady came to ask you in the hallway if you wanted her to do cleaning service in your room. Why such a question? If I didn't want to, I took an AirBNB? Or I would put the sign behind the door, asking for 100 ALL Points in exchange for not cleaning. I hadn't put anything on; so why ask me? I told her that yes, I wanted to, and then she looked at me with disappointed eyes and sighed a little, to show her displeasure. I am aware that the job of housekeepers is extremely difficult, but why ask the customer such a question? Several times, some cleaning ladies went before me in the elevator because they were going to a different floor than me, so they took priority over the customer, this surprised me too. At the end of the stay, I had another incident, a cleaning lady had thrown my bag in the trash; having thought it was a disposable bag. I was clumsy enough to put several used tissues inside, among other things. I admit that I was extremely clumsy, so I can't really hold it against them. This is to say that the two lady chefs responsible for the reception were extremely professional, as I have rarely seen, and kept their cool. In two hours they investigated and found my bag. So how to rate the hotel? Following the disgusting mattress I wanted to give it 1/5 and if I hadn't discovered it I would have given it 5/5. I just hope that this review will be a shock to the hotel to better check the cleanliness of the room and correct the somewhat "I don't care" attitude of some cleaning ladies (not all are the same).
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