Guest User
February 17, 2024
Avoid, especially for business trips. Kids shouting, running in the hallway and slamming doors at night. Called reception and first they told me they didn't see anything through the cameras, and that I should call exactly at the moment this was visible through the CCTV, which was really odd (should I assume they thought I was inventing this?). I did as instructed. I guess someone spoke to them, as guests calmed down.... for literally 5 minutes. They then resumed the same: children running and screaming, plus an adult walking shirtless with a beer 6-pack in one hand and with a kid on his shoulders, shouting in the hallway as if they were in a playground. Apparently it was a family with 2 rooms and they opted to make the hallway an extension for themselves. I thought eventually this would stop and kids would go to bed, but none of that. By 11 PM situation persisted and I had to firmly insist to get a new room, as apparently they were totally unable to control the situation. I had to pack all my things at 11 PM, including suit and shirts I ironed and should use the following day, and changed rooms. A hotel that cannot assure minimum behaviour from its guests is a bad hotel, it's as simple as that. First and last stay for me and my company's business trips to Vilnius. Will try another hotel next time.