Hostellerie Briqueterie & Spa Champagne

Very attentive staff with good recommendations for local producers to visit. Excellent food and service. Room was large, clean and comfortable.

The hotel has been recently partially renovated, but not to the standard you expect for 5* in Europe. Obvious finishing errors visible all over the new finish. Not even a 4*. The prices are in no way justified by the product. The rooms are small and stuffy, if reasonably nicely decorated. We had a deluxe room. The bathroom was exceptionally poorly designed, with not enough storage to actually use it without things falling over all the time, not enough hanging space and a shower that ensures water floods the floor whenever you use it. All of the fixtures and fittings are of low quality, the very small shower tray is why the shower floods, despite its unsuitably narrow entrance. The bath is too small for most to comfortably use, and nothing hung up there had a chance to dry properly, as there wasn’t enough space to hang it separately. Room cleanings were still being done laate into the afternoon. The pool is roughly lined with plastic, and the jacuzzi in a very poor state, utterly unbefitting a 4* hotel. The exterior spaces and decorative garden are clearly under tended, and marred by loud road noise despite the wall separating the hotel and the street. A fixable issue, that should have been already with additional material. They didn’t seem to have enough staff to run the hotel, but the doorman, bar staff and our waiter were lovely despite the pressure they were clearly under. The food was good, but not exceptional. It will make a solid 4* hotel once a large investment has been made to renovate the property to a decent level.

This stay was such a disappointment. First, the staff was not friendly at all except for the bar manager, who had just started there. They were having their grand reopening while we were there but there were still workers everywhere completing projects throughout the hotel. Our room was small and the bathroom even smaller. We ran out of hot water in the shower. Housekeeping left dirty dishes and trash. Our dinner in the main restaurant wasn't what we were expecting. Both our main dishes were undercooked/raw and we sent both of them back. They did offer to bring new dishes but at this point it was too late in the evening to wait and eat. And to add insult to injury, we were still charged. We know Relaixs Chateau properties...and this wasn't one of them