Hotel Örebro

The hotel is near the train station, Price is fair, Room is cleab, Breakfast is fine.

We have been scammed at this hotel! We got a single room instead of double which they had put 2 mattresses in! The headboard was on the long side of the bed! Even the janitor who later came to look at our unstable toilet which was not properly glued to the floor confirmed that he had never seen this room with 2 mattresses. We had to squeeze in me and my 2 daughters 5 and 7 in this tiny room!. There were ***** hair in the bathroom and hair in the bed which made me furious! Since the Hotel and the all other hotel were fully booked due to an event we were not offerred another room. Nor could I Leave the Hotel! My 2 daughters could not sleep the entire night because 1) there was no ventilation at all in the room and it got so hot!! 2) the room was too small being a single room which is not supposed to have a grown up and two small children because of the size of the room. 3) we had to have the window open and not the whole way due to safety reason being on 5th floor, to get some air which made the sound from the street from cars/taxis and people on their way from clubs talking impossible to rest! I am utterly shocked by this hotel! We paid for a clean double room! NOT a dirty filthy single room with no ventilation! Shame on you! Seeing the hair in bed, I took a photo went downstairs to complain. The manager who happened to be there said we had booked through an agency and we need to talk to them if we wanted compensation?!. (Needless to say when I called directly to the hotel to book a room 3 days earlier when there was a room available at their sister hotel Hjalmar I was told by the front desk to book the hotel on the internet not by phone to get a better deal!) They said further I was to talk to ordinary personnel when I checked out the next day. Because right now they only had 19year old boy which was not ordinary personnel in the front desk. Guess what no ordinary personal was at the front desk the next day to take care of my complaints. Breakfast was ok nothing special but some selection of bread and fruit was ok, felt like a canteen and it was utterly hot, no ventilation at all.