Courtyard Hotels in Virginia Beach

Let me say this is my 3rd vacation here and the WORST. WE drove 9 hours for this trip ! I booked a one bedroom suite and paid a premium for it. Sadly I had more cons than pro's. Here we go.... I KNOW its post-covid and things are different BUT--it does NOT give a hotel ”carte blanche” to give you horrible service. Con's: 1. WE checked in and noticed no chair on oceanfront balcony, I called 4 times in 12 hours and had to wait 24 hours to get one. 2. The furniture in the one bed room suite. We had a couch with chaise, 4 chair dinette--the couch with build in chaise you sank to the floor. It was AWEFUL. It hurt our backs and it was not comfortable at all(it was very old, used and saggy). A couch found on a curb in front of a frat house would be more comfy. I will say the two queen beds were very comfy. 3. The Room--We had to clean our rooms, empty the trash, put our dirty towels in a basket outside our room, request our towels-trash can liners, shampoo. We also had to VACUUM THE ROOM OURSELVES. I requested our room swept after 3 days and after 3 or 4 requests and RUNNING after a maintenance man did I get a vacuum. It was handed to me--(I had called front desk multiple times, never did anyone come)-so I swept my suite myself. 4, Our room was adjacent the ice machine and there was a tall trash can there. Many rooms dumped their trash bags there and once can was filled they put it on the floor. I called front desk AGAIN 3/4 times over 2 days. Finally on the 4 th day it was emptied. 5. Front Desk. Towards the end of my stay, I walked to the front desk and there was an employee roll her eyes when she saw me coming--maybe it was because she was very visibly pregnant ?? There was a nice man there--and he tried, he name was ”Damon”? 6. Laundry Room on 6th Floor. There was TONS AND I MEAN TONS of lint, dryer sheets and trash on the floor. There was a trash can in the laundry but am not sure why floor was filthy with trash. Pros: People this hotel has the best out door pool in Virginia Beach. Its always clean and it has a hot tub, plenty of umbrellas and chairs. The staff outside were very nice, and accommadating. The bar drinks were awesome and priced reasonable. Also the food at the bar was very good. Breakfast was not bad. It had low fat items. Only complaint here my daughter loves peanut butter toast--this Hotel had no peanut butter and no bread to toast. So we bought bread and peanut butter at the local store. Hotel grounds was clean as was garage, and common areas. Maybe the person running the pool should run the hotel? Sadly I won't be back. I may never return to a Marriott property again after this. If I am going to pay what I paid for this vacation, I will rent a VBRO for I got no pampering, no service inside, and it felt like I was a maid for a week.

The pool area is great, kiddie pool, indoor pool and outdoor pool with a bar (very priced drinks but good food). Overnight someone above vomited down hitting the railing and spraying our patio. It took 3 calls with promises of sending someone up and 7 hrs before anyone came. I eventually called corporate Hilton and then someone came. Found a used a q tip under the bedroom chair and a few barettes and toys in the pull out sofa. No top sheets or bottom sheets for sofa. The location is great, not far from Neptune Park. I’d be uneasy staying again given the cleaning issues. The front desk staff at check out was nice enough to waive resort fees when I told her that it was so long to have the patio cleaned.

This was not what I expected at all. I needed 2 beds for 3 people. I booked a double studio. Please understand that these beds are very small. Full size maybe. AC unit was extremely loud. Had to turn it off to get some sleep but I’m sure the bed also contributed to my sleep issue. When I asked about changing rooms, it’s $50 for a room cleaning fee and $80 to upgrade a Queen bed with a Queen pullout sofa. Also, the building we are in has 1 adult pool. I have a child why would you place me in this building? The building next door has all the amenities, pools, fitness center, recreational activities. You have to walk outside to enter the other building. For the AC unit noise, they say they will send someone to check it out. Idk…

Awesome hotel!! This will be our new hotel for our yearly trips to Virginia Beach. Hotel and room were very nice and clean and breakfast was fantastic!! Pic is our view from our balcony!

The hotel is very well located, the quality of service and the cleaning of the rooms everything was very good, excellent when traveling for business.

My daughters favorite hotel on the beach - and the extra amenities for families allows me to work from the hotel if necessary - while my munchkin still has fun.. she loves the kids club even at 10 y/o and the private mini movie theater because she can go ”by herself” since I am only a few feet away. The indoor lazy river pool is a huge hit - and clean and maintained. The outdoor pool is BEACHFRONT..almost in the sand its so well located.The few times we have stayed there the staff was always above and beyond helpful. Downfalls - The A/C units could use an upgrade and the breakfast spot needs some decor upgrades but the food is REAL (not ”pretend scrambled eggs” ) and well prepared and service is good. I wouldn't consider it a ”Luxury” hotel and the seasonal prices are equal to the fancy competitors but I guess that depends on how you define luxury - my daughter would choose this hotel over the new Hilton without question.

With a stay at Boardwalk Resort and Villas in Virginia Beach (Northeast Virginia Beach), you'll be steps from 17th Street Park and 3 minutes by foot from John Wareing Monument. This beach hotel is 0.1 mi (0.2 km) from Virginia Beach Fishing Pier and 0.2 mi (0.3 km) from Beach Mall Shopping Center.Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a vending machine.Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 106 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.