Vanessa
March 4, 2024
I reserve 2 rooms for 2 days. Maid services is upon request, I only requested towels for both of our rooms, asked twice and never received them. But what I did get was a pile of dirty towels in front of my room from 11 on Saturday and it was still there when we check out on Sunday at 11. I also let the receptionist know about a bug (I will not name the bug, but it was big, and I have pictures) that I found in the hall in between the rooms, and I was being nice because they were a lot of younger children in the hotel, so I kick it to a corner. I let receptionist know around 10 am on Saturday and it was still there on Sunday at 11. The guy that checked us in was super nice and friendly. The only reason I give a 2 on staff and service. The location is perfect.