Utter disappointment and lack of customer service displayed by manager. I booked the room and did the mobile check in. My business pulled me away and I had to fly in nxt day. Imagine my surprise when I found out my room was given away despite being charged the 1st night. No courtesy call to follow up on time of arrival, no email re cancellation. Was told they did not have to. I told them I did check in on the mobile app and was given some BS story about fraud. I asked them is the mobile app not secure? Because they have my cr card info….no response to that. I have been w Marriott for 10 years, a titanium elite member and I would think customer service means going a little above and beyond considering I was about to pay $1200 for stay. This is the problem with people in customer service rolls. I was not asking for anything except a courtesy follow up phone call or an email and not a manager saying I don’t have to call you. I have filed a formal complaint w Marriott. Manager should work on their customer service skills.