Angela
March 11, 2024
The hot water went out in the room while I was taking a shower. Contacted front office and the manager, Kerri sent maintenance up. Maintenance couldn’t work on the hot water while we were in the room. We were given a room key to a room that was across the property and told to shower there. This property has outdoor access to the rooms so it wasn’t just easy for me to dry off with soap all over me and walk outside, across the property to reshower in another room. There was no compensation for the inconvenience of not being able to shower, only “I said I’m sorry.” Will definitely never stay there again. The cleanliness of the room wasn’t great and the towels were stained, as well.