Hotel Montana

From the first moment we had entered in the hotel we felt a very clogged smell, the door of the hotel wasn't cleend for long time. At the reception, the woman who was there didn't have even known well the name of the agency who booked the room for us and told us that, actually, we don't have any reservation at their hotel. After a few verifications, she gave us the keys of the room. The most infecting and miserable room we ever saw. There were no elevator so we have to use the stairs. We entered in the room and we felt the same clogged smell, the door wouldn't close unless you slammed it, the window wasn't washed for long time, the bathroom is totally different comparing with the pictures, the floor of the shower was miserable and we were scared to wash there, the towels were torn at the margins and yellowed, glasses from the bathroom and form the room had a lot of fingerprints and were very dirty, the carpet was dirty and I think that in the last months nobody vaccumed it, dust not erased, the bad they they name it matrimonial was, actually, a bed good for two kids, the bedding only had the pillows and sheet on, and the quilt was supposed to have been the responsibility of the customers to put on and also the comforter was stained and yellowed. After all this things, we were scarred to eat in their restaurant so we were to take the dinner at other restaurant. I called my agent and told her all about the hotel and its disappointing conditions. She told us that she will call at the hotel to change our room. When we turned back at the hotel, the woman who was there tried to change the room, but also the other two rooms had exactly the same problems as ours. We decided to cheek-out and find other accommodation. Actually, at the reception, they told us that we have to come and take the bill in the next morning. In the morning we came back for the bill and again they insisted that we didn't had any reservation. The receptionist called the hotel manager and she refused to come and talk with us. She only told if that we really had a reservation, to send the voucher on its WhatsApp number displayed on the top of the reception desk. I called again my agent and she called the office. She told receptionist that we no need to receive any bill and they are supposed to send it to the travel agency's e-mail. In the end, for those who will have enough patience to read all this things, we only want to tell them to never book this hotel and find any other accommodation. Thank you!