Hotel Vitznauerhof - Lifestyle Hideaway at Lake Lucerne

Hotel Vitznauerhof - Lifestyle Hideaway at Lake Lucerne Reviews

Hotel Vitznauerhof - Lifestyle Hideaway at Lake Lucerne

Seestrasse 80, Vitznau, Canton of Lucerne, 6354, SwitzerlandView Hotel Details
Hotel Vitznauerhof - Lifestyle Hideaway at Lake Lucerne
Hotel Vitznauerhof - Lifestyle Hideaway at Lake LucerneHotel Vitznauerhof - Lifestyle Hideaway at Lake LucerneHotel Vitznauerhof - Lifestyle Hideaway at Lake Lucerne
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Hotel Vitznauerhof - Lifestyle Hideaway at Lake Lucerne Guest Reviews

4.5/5
Great
69 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(69)
Positive reviews(40)
Reviews with photos/video(10)
Negative reviews(5)
Guest User
Comfort Double Room with Lake View
Stayed in May 2024
Family
26 review
5.0/5
Outstanding
Posted on Jul 3, 2024
It's great, the view is great. The garden below is beautiful. You can sit by the river or drink coffee on your balcony. It's very nice. There is a small supermarket not far away. The breakfast is also very good. It's worth the price.
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gxc555
Premium Double Room with Lake View
Stayed in Aug 2024
Couples
50 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Very beautiful town hotel, in the small town of Vitznau by Lake Lucerne, with lake and mountain scenery, a paradise on earth, except for a few restaurants, everything else is top
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Kumalakongyangyao
Double Room with Lake View
Stayed in Jul 2024
Business travelers
26 review
1.0/5
Posted on Sep 2, 2024
Very bad, not recommended to stay, dirty and messy, don't know why Ctrip recommended this crappy hotel
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Guest User
Single Room with Mountain View
Stayed in Jun 2024
Family
53 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Very satisfied with the service and facilities, the location is superb, and the scenery is amazing. Will come again.
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ittanf
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 28, 2024
If you are dreaming of a beautiful weekend, I advise you to come here , I am very happy to spend a wonderful time with my wife in this wonderful place, the view of the lake is beautiful , the whole team is beautiful and everyone smiles and provides the best service , the manager ( Raphael ) is wonderful and has a positive vibes , great food and if you are a vegan like us, you will not regret the dishes, the cleaning team is wonderful and nice, thank you very much . Shobee
Response from Property: Dear Guest Best wishes from Lake Lucerne! Thank you very much for the great feedback and kind words. We are delighted that you enjoyed your stay with us to the full. We are thrilled to hear that you were impressed by our vegan offer. The entire team, but especially Mr Raphael Herzog, were delighted to receive your award. We would be delighted to welcome you back and spoil you with our culinary delights. Your Vitznauerhof-Family
mcmappels
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jul 29, 2024
Thank you very much for the fantastic stay in your hotel. I love the breakfast, swimming in the lake and the fantastic views to the lake in the evening. My daughter celebrated her birthday in the hotel, very nice that the team gave her a card and a cake. We felt special ❤️ Melanie
Response from Property: Dear Melanie Best wishes from Lake Lucerne! Thank you for choosing the Hotel Vitznauerhof for your stay on the occasion of your daughter's birthday and for sharing your impressions and experiences with us. We are very pleased that you enjoyed your stay with us and have such positive memories of your time at the Vitznauerhof. The whole team was delighted to receive your feedback and looks forward to seeing you again! Your Vitznauerhof family
Finallytimeoff
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Apr 22, 2024
My husband and I, and another couple each secured a balcony room overlooking Lake Lucerne. We couldn’t tear ourselves away from the gorgeous view and sunsets. Don’t worry however if you don’t get a balcony view as all the restaurants, hotel and grounds offer spectacular views of the lake and sunsets. The landscaping is fairytale spectacular, lots of photo ops. Our rooms were exceptionally comfortable and clean. We must provide a shout out to Karen, a member of the waitstaff who is clearly intent on providing a five-star friendly experience to customers. The front desk staff are exceptionally accommodating and friendly. We were so happy the spa offered hours into the evening. The sauna and steam room were fantastic after a long day walking in downtown Lucerne and very much appreciated on a rainy afternoon. We LOVED the Gondola sauna right off the lake. After a good sweat, we took four steps right into the icy cold lake. There are so many private nooks and crannies along the water’s edge, you wouldn’t know anyone else is at the hotel. The location is about a 45-minute drive away from Lucerne and that was just fine by us, I wouldn’t want to visit Lucerne more than a day or two. Lucerne was great to visit, and definitely a good choice for dinners, as the restaurant at Hotel Vitznauhof is very pricey and well, the quality is just not worth it. Hopefully, the formal dining room and the lakefront Panorama Terrace menus will expand and offer more reasonable, quality, and diverse fare. However, the breakfast is fantastic, great selections including smoked trout and salmon, and complimentary Prosecco. Overall, we feel as if everything this hotel has to offer makes the stay reasonably priced. Thanks for the best memories, and hoping to return.
Response from Property: Dear guest Best wishes from Lake Lucerne! Thank you very much for the great feedback and for taking the time to give us a review. It is of course a great pleasure to hear how comfortable you felt with us at the Vitznauerhof and we are very grateful for your words of praise. We are delighted that you enjoyed your breakfast and that we were able to spoil you so much. We would also like to thank you for expressing your honest opinion on the food on offer, we will be happy to pass on your constructive criticism accordingly. However, we are all already looking forward to seeing you again soon. Your Vitznauerhof family
Roving30467671859
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Apr 8, 2024
The entire stay at the hotel was outstanding. From reception, quality of accommodation, food and general service. Fantastic location and polite staff. Special thanks to Mr. Marko, who as the manager of the restaurant showed an exceptional level of hospitality
Response from Property: Dear guest Best regards from Lake Lucerne! Thank you for choosing the Hotel Vitznauerhof for your stay in Vitznau and thank you for sharing such a positive review! We are very happy to read that you enjoyed a pleasant stay at our hotel and we are delighted to pass on the words of appreciation to Marko. The entire team is looking forward to welcoming you again! Your Vitznauerhof Family
Carol R
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Aug 26, 2024
A superb hotel with an amazing location. Rooms excellent and facilities very good. The staff were wonderful and very helpful and food was very good. We attended a wedding which was magical . We can't wait to return and planning our trip very soon.
Response from Property: Dear Guest Best regards from Lake Lucerne! Thank you for staying with us and taking the time to write a review. We are delighted to read, that you have had a wonderful time staying with us whilst attending a wedding. Your feedback has been shared with the whole team who was very happy to hear it and is looking forward to seeing you again! Your Vitznauerhof Family
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jul 1, 2023
It’s as picturesque as you can imagine. Set in a beautiful spot! The hospitality was very welcoming and friendly. The room was set beautifully and clean. I enjoyed the spa too especially the hot jacuzzi outside. Can’t wait to return
Response from Property: Dear Guest Warm Regards from Lake Lucerne! We are delighted to hear that you have had such a wonderful time with us and appreciate your charming words about our infrastructure and services. There is nothing more beautiful than completely satisfied guests, who felt comfortable and gladly come back. We look forward to seeing you again soon. Your Vitznauerhof-Team
Andre A
Stayed in Aug 2023
Couples
2.0/5
Posted on Sep 19, 2023
Overall I can only give this hotel a 2/5. Location: Beautiful but kind of remote. You are right on the lake, so great sunsets, beautiful scenery and its very peaceful. Remote - More than an hour from Lucerne driving, ferry is also about 1hr. Interlaken is about 2.5 to 3hrs drive due to traffic and small roads. Ferry without a pass is about 60 CHF round trip to Lucerne, so quite pricey. Staff: Overall: Very helpful and friendly, no problems. Food: We ate breakfast and dinner at the hotel. Breakfast was very good, with a good selection. Dinner we felt it was overpriced for what it was, you would average around $75 - $100 pp without alcohol. There are also very limited options in the village unless you want to drive. There is a grocery store across the street that you can pick up snacks and other things which is useful. Parking: Decent parking at the hotel at 10 CHF per night. Room: This is where the main issue was. The room overall is quite small, though very clean and well appointed. We had an upgraded room with a patio overlooking the lake. The doors to the patio couldn't be opened fully as the bed was in the way. There is no A/C in the room due to the hotel being a historic building. We stayed at the hotel in early September 2023, it was around 85F / 29C in the daytime with a humidity of around 75%. The lakeview rooms get full sun from around 1pm till 7.30pm in early September, which means they are literally unbearable from about 3pm. The hotel does provide a fan, but it's not really useful when inside the room the temperature was reading 91F/ 33C. This is a big problem as the hotel isn't a low end establishment and we expected better. In addition, as the evening comes in, there was a high amount of mosquitos (due to the lake) which if you leave the doors open, you will be eaten alive, this adds to the problem with an already hot room. If there was some kind of bug screen this would have really helped as there is no other way to cool the room down. Overall, we were happy to leave, even though the views and location are spectacular and staff very accommodating. The problems with the room are too much based on this price point.
Response from Property: Dear Guest Warm Regards from Lake Lucerne Thank you for your detailed feedback regarding your stay at our hotel in September 2023. First of all, we would like to sincerely apologise for the inconvenience you experienced during your stay. We appreciate your frank words and take your feedback extremely seriously. We are sincerely sorry to hear that your room did not provide the comfort you expected. We understand the importance of proper air conditioning and ventilation, especially during the warm months. We will do our utmost to find solutions to these problems, whether by installing more efficient ventilation options or by taking other measures to make our guests' stay more comfortable. Regarding the culinary experience, we regret that our dinner did not meet your expectations. Your comment regarding value for money is taken seriously and we will review our menu to ensure that it is both high quality and reasonably priced. Regarding the location of our hotel, we understand that the seclusion can be challenging for some guests. We will work to better inform our guests of the distances and highlight opportunities for activities in the local area. Finally, we apologise for the inconvenience and assure you that we take your comments very seriously. We appreciate your feedback as it helps us to improve our services and ensure that our guests have a positive experience at our hotel. We would be happy to welcome you again in the future to show you that we have learnt from your experience and further improved our service. If you have any further questions or concerns, please do not hesitate to contact us. Your Vitznauerhof family
JPip87
Stayed in Aug 2023
Family
5.0/5
Outstanding
Posted on Sep 11, 2023
This hotel was absolutely wonderful. The lobby and outdoor areas are second to none. Breathtaking views of the lake and mountains. We used the complimentary paddle boards and outdoor pool. Could not get a reservation at the panorama restaurant which looked amazing. Rooms are small, no air conditioning is available, but I would recommend and stay again in a heartbeat. Request a balcony room!
Response from Property: Dear Guest Warm Regards from Lake Lucerne Thank you very much for the all-round great feedback and for the kind words. We are very pleased that you enjoyed your stay with us and associate it with such positive memories. We are glad that we convinced you with our unique location directly on Lake Lucerne and the surrounding mountains. There is nothing better than completely satisfied guests who felt at home and are happy to come back. Unfortunately, the situation regarding the air-conditioning cannot be changed, as we are not granted permission to build air-conditioning units for reasons of historical preservation. However, we provide fans in every room. We look forward to welcoming you again soon. Your Vitznauerhof family
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Aug 27, 2023
The hotel is just gorgeous and the hotel staff were so helpful! We were traveling with our toddler and they helped arrange car transfers with car seats and babysitting for us. The breakfast is maybe the best hotel breakfast I've ever had. There's swimming on the property but also a public park 5 minutes away that has good swimming for kids and a restaurant! We went to a wedding on the property and it was gorgeous!
Guest User
Stayed in Jan 2023
Family
5.0/5
Outstanding
Posted on Feb 21, 2023
There is no place in all of Switzerland that provides the warm and welcoming atmosphere of Vitznauerhof. We already lost count of the times that we stayed in this place. Whenever we go back, it always feel like home and the experience just gets better. It's luxurious but not pretentious, everyone is genuine. Aside the from the beautiful location, it also houses the best fine dining restaurant in Switzerland, we ate here many times and we are always amazed! One of the main reasons why we love this place is it is very family oriented. They took very good care of our daughter since she was 2 yrs old, now 5. When we stayed there last time she played with a toy while waiting for our room to be ready, after lunch we were pleasantly suprised when we found the same toy on her bed with a nice note. These gestures of thoughtfulness make our stay beautiful. We were also upgraded to their suite on a New Year's Eve party. It was one of best celebrations! Our daughter once told us that she is Vitznauerhof-sick when we did not visit for a while. For her, Vitznauerhof is almost a second home. It also has a wonderful sauna by the lake. What more can you ask? Even a night here will leave you feeling refreshed and ready to face the busy life again. Thank you Mrs. Sanne Achtien and team for everything! And Chef Jeroen and Alex and Sens team for the awesome food experience! See you all soon!
6/8
Response from Property: Dear Hanalei Warm regards from Lake Lucerne! Thank you very much for visiting us again and sharing your impressions and experiences. We are pleased that you enjoyed your stay with us again all around and associate it with such positive memories. We are very happy that you and your family got the feeling of a second home with us at the Hotel Vitznauerhof. We are very pleased that your daughter also feels completely at home and enjoys visiting us. We are happy to pass on the words of praise to the employees and the rest of the VH-Family. We’re looking forward to welcome you again soon in the VH-Castle and wish you all the best in the meantime! Best regards Your Vitznauerhof Family
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Aug 16, 2023
Excellent hotel, very good location for discovering the Rigi mountain and the Vierwaltstättersee. Very comfortable, spacious rooms, beautiful garden, great dining at the lakeside, swimming in the lake and very helpful staff. But not inexpensive…
Response from Property: Dear Guest Warm Regards from Lake Lucerne! We are delighted to hear that you had such a wonderful time with us and appreciate your charming words about our infrastructure and services. We are very pleased that you have such positive memories of your stay. We would be very happy to see you again soon. Your Vitznauerhof-Team