Homewood Suites by Hilton Albany Crossgates Mall

Our stay was last minute during a snow storm so the hotel was at full capacity. The room was not clean. Stains on the couch , chairs and comforters. The handles on the microwave and refrigerator were dirty. The toilet rocked and the seat was crooked. There was a very unpleasant smell to the room as well. We have always enjoyed our stay at Homewood Suites in different areas as well as the Crossgates one but never again. It was a nice room so it wasn’t cheap but the condition of the room was just not exceptable.

Hotel was great and perfectly located for our needs on our vacation. Very clean and got a regular series of texts to make certain our stay was a great one. Breakfast was yummy with choice of two spaces to eat. Only two issues: DirecTV was apparently working on something two of our nights there and the tv kept loosing its "source" but would come back up again after a few tries. The other issue was that the pool was COLD - felt unheated! Too cold to go swimming in which was unfortunate as the pool was one reason we had booked the hotel. Would stay there again, however.

The room was spacious and well appointed.

We drove an hour to specifically use the pool on the kids school vacation. We paid $200 for the night and the pool was out of order.

Check in was easy and the staff was greatI got a 2 queen suite that was nice and spacious. My kids like it a lot. The bedding was terrible. The top bla ket was a duvet and the pillows squished down to nothing. The room smelled musty though i left the ceiling fan on all day, even while we were away. The pool was hazy and walls were dingy looking. Breakfast was pretty bad, too. Im pretty sure the eggs werent made of eggs and the sausage patty was the worst that ive ever had. It would be better to have offered nothing.

The room is spacious and the bed is very comfortable. Breakfast the usual continental breakfast. Nothing special. I wouldn’t stay here again. The walls are paper thin and I could actually hear the guy next to me snoring through the walls! There were like 10 kids in the rooms across from me making loud noises for hours. I wanted a peaceful, quiet stay and got the opposite of that.

The staff was very helpful and friendly. Beds are very comfortable and everything was very clean.

loved everything about this place. the location is right off the 87 / 90 interchange, so close to everything. it sits about 1000' from the crossgates mall property-which has plenty of entertainment, shopping, and food. the hotel has a TRU by Hilton on one side of it, and the other wing is the Homewood Suites. the HS side is well-appointed, with a nice cozy lounge that is next to the breakfast seating area. small business center. room was well-appointed, with a small kitchen, full fridge, microwave, sink, plates, spoons, etc. nice size bed, plenty of power outlets. the smell inside the room and bathroom was incredible. hard to describe, but was a nice fresh aroma. everything was clean. even the shower pressure was on point - nice and hard, on a certain setting of the shower head. complimentary body wash, shampoo, conditioner pump bottles on the wall. hand soap and lotion pump bottles next to the sink. super nice. breakfast was decent. the usual offerings: cheese omelet, round sliced ham, biscuits/gravy, cereals, breads, oatmeal, coffee and creamers, fruits, and waffle station. staff was courteous and helpful overall, this was a great place to stay overnight or for an extended stay. would definitely come here again.