The hotel is tidy, clean and well maintained which is why the hotel achieved at least 2 stars. Unfortunately the hotel and staff are completely unaware of allergens. On the first day I ordered the ‘vegan’ wrap, the name itself indicates that, it is at least, void of animal based products but I am aware cross contamination could potentially still be an issue but this is an intolerance rather than a severe allergy, however, it could have been. The next day I was unwell but I put it down to new water, ice etc. My husband injured his foot during our stay and we had to eat at the hotel restaurant as every where else in the location has to be walked to. I enquired if anything else in the menu was vegan so that I did not have to have the same dish but if I had to, it was fine. It was at this point the waiter said, the wrap is not vegan, it has egg in the dough, this seemed odd, he checked and came back and said it contained milk. I was shocked and really disappointed, he stated ‘it is milk powder so that is not milk’. The lack of education around allergies and dietary needs is awful. We complained to the hotel receptionist the next day, who asked why we had not complained on the day, we did to the waiter and she was directly in front of us when we did this. A male colleague did take the vegan wrap off the bill and lowered our overall bill; he also stated the hotel would email us, they have not. I have complained to hotel directly via email explaining they need to make sure this does not happen in future, as this can lead to more serious outcomes and I have not received any reply.