The pillow cases on my bed were dirty. It looked like someone had slept on it with dirty, greasy hair. The sheet looked like it was slept on. The pattern of the matress was embedded on it . Like someone had slept there. The washcloth was nasty. Looked like a scrub rag. Bath mat was stained up. I guess they dont use bleach.The housekeeper didnt have towels, washcloths, or pilllow cases on her cart. And, tjere was no soap. Never again !