Petra Panorama Hotel

Fortunately we only stay two nights... as soon as we arrived I called the reception because there was no water from the sink taps and very little water from the shower. They solved the problem for the sink but, unfortunately, very little water continued to come out of the 'onion' from the shower. When I called the reception I was told that the water came out like this in all the rooms. Incredible, rooms with ok sink and terrible shower? Ridiculous. Obviously I remove the 'onion' and the water comes out of the tube quite well. So, arrogantly, they didn't want to solve the problem. I am a TCI member and, unfortunately for them, as well as for you, I will leave the same review on our site. The lack of professionalism of the operator in this hotel is incredible.

I agree with all the comments made by Cristina O., we were in the same group. The most unfortunate thing is that given the bad comments about the hotel, Image Tours, which was our wholesaler, was unable to change our hotel to another of the same category due to our complaints. As an unpleasant anecdote, tell me that I ordered a gin and tonic, which they did not know how to do. and I had to explain it to them, and when they were going to add the ice, the waiter took it directly with his hand, without gloves, and I screamed….. Noooooo, come on….. what a shameful mess…..!!! !

Hotel in Jordan (Petra) with good views, but poor attention and service. We had booked the trip with the wholesaler Imáge Tours in 4-star hotels and upon seeing the comments about this hotel we asked them to change it to any of the possible ones offered in the trip that they had told us they could assign us but that “coincidence” they accommodated us in the worst and certainly the cheapest. It is a large hotel that at this time hardly had tourists and was overwhelmed, but instead of making an effort to make our stay as good as possible, they cornered us in an area of ​​the restaurant where we had to share a table of 10 people with the rest of the group if we wanted to. or we didn't want to when the restaurant was almost empty and in the furthest and darkest area from the large windows that the dining room had. We politely asked to be able to make ourselves a little larger but they wouldn't let us. I have a poor evaluation of the breakfast, it did not have any pastries or cookies and no fruit. We asked, please, if they could bring us a piece of fruit because there were intolerant and diabetic people in the group, but they refused. As people got up from breakfast, the people who arrived had to sit in the same place without cleaning it despite asking the waiters to clean the individual tablecloth that was in each place. At dinner more of the same, very poor quality of food and of course also no fruit. We were a group of 6 people who occupied 3 rooms and in 2 of them there were leaks in the bathroom. Another inexplicable thing was that if you turned off the light at the entrance to the room you would be left without light in the nightstand lamps so you had to look for the bed in the dark, and the plug in the nightstand would also lose electricity. wall so you couldn't charge your phone. The bedding barely covered the surface of the mattress so when 2 of us got into bed we kept uncovering each other. I don't want to go on further but I have been disappointed by Image Tours and even more so having let this wholesaler know that we had very bad references for this hotel... Think about it before booking with them, I am sure that I will never travel with Image Tours again

We came in November, a group of 26, we were the only ones! No welcome, no drinks offered! In this immense liner where you get lost in the maze of corridors and elevators, you need to have a high school diploma to understand how to find your room! I wouldn't have ventured there alone, it was almost scary and made me think of the movie The Shining!!!! On site for two nights, it was freezing, forced to ask to reverse the air conditioning. The evening meal, the soup too salty, then an imposed plate, too copious, and without any taste, lukewarm. for dessert, a plate of five cupcakes, not much waste for nothing. no glass, no drink. We wanted to have a drink at the bar, 8 dinars for a glass of wine!!! Indeed, the pool is beautiful, but it was so cold, we didn't go out. very nice terrace in the room, first day in the fog, second day was better. No welcoming staff, very cold atmosphere in every sense of the word (A key to open the door, the hotel is not very new!)

A pleasant place for a quiet and unique stay. It has a distinctive and picturesque view. The food is delicious and varied. The rooms are very wonderful and clean, overlooking the magic of Nabatieh’s nature. The staff are courteous and sophisticated. They have extensive experience in their field of work. Thank you to everyone for the services they provided.

Hotel in a secluded position from the entrance to Petra (about 15/20 minutes by car), but has a beautiful view of the valley. Large, clean room, as well as the bathroom. Not very modern, but the bed was super comfortable and immense. Very large structure with the floors backwards (you go down instead of up). Average food, without infamy or praise. Staff helpful but don't know much English so it becomes difficult to understand each other.

Room ok. Splendid view. Food ok. Dear extra drinks (ask first). Nice but not heated outdoor pool. Far from the town, there is nothing around. Very expensive taxis but cars available with hotel driver for 20 dinars. All in all I recommend.

Old and dirty hotel (see photos). In addition, if you are alone you have a closet bedroom with grill on the window! I asked for a room change and it wasn't easy, whereas on a group trip I pay more for the room than couples. The staff is unprofessional and unfriendly There are plenty of hotels in Petra, you will certainly find better!