Waitakere Resort & Spa

Amazing location with great staff and superb food. We had a wonderful stay and can’t rate this resort as high as it deserves.

The young lady at the reception desk was fantastic! Friendly and very helpful.

Unique location, quiet but everything we needed. Staff brilliant and couldn’t do enough

On arrival we were advised that reception had closed although it had only just gone 5:40pm, however after some effort they managed to check us in. We were also advised on the check in form that they could only offer us dinner at 5:30 because they had a large group due in. That time had obviously passed and after some debate they conceded to offer us dinner as long as we could go in between 6-6:30. Dinner when we had it was mediocre and over priced. Having been travelling for some weeks , we felt that they abused their customers by over charging because they knew we had little alternative if we wanted to eat. On getting to the room, whilst large, the covers to the bed were stained. There were cobwebs throughout the accommodation and the place was dirty in general. Also worryingly the electric fuse box was ajar because it was not fitted correctly around the fuses. The room felt like going back to the 1970s and the windows were not fitted properly so drafts could be felt coming into the room. Generally the room smelled damp. The picture on their trip advisor page must have been taken some time ago as whilst this looks like how the room could have been, it no longer looks like that now. Again the bathroom was large but the tiles were coming off the wall and some were missing altogether. The next morning we had already been told we could not have breakfast until 9am because of the large party. When we went to breakfast the party was still there and the buffet was empty apart from a few scraps. We asked if they planned to replenish it but whilst they suggested they would, this did not happen. We were offered a cooked breakfast but even that was poorly cooked with the eggs virtually fried so hard that they may as well have been hard boiled. The only redeeming feature of this place is that the views over Auckland and beyond are stunning.

It was a magically wonderful stay! Loved the balcony and views! The sunrise was spectacular!

Room has bare minimum amenities, bathroom did not have enough towels shower are did not have a shelf to put soap or shampoo Extended Property has issues with maintenance I would not call it a Resort just a regular hotel at a nice location

Absolutely loved the view of the city! Food was fantastic as well, friendly staff made the whole trip amazing! ❤️

We stayed here when attending a wedding. The views were amazing and the room we had was clean and comfortable. The hotel itself is outdated and shabby and unfortunately also expensive!. The food was terrible and really overpriced. I would not stay here again or recommend to anyone.

Worst experience ever, we saw a space in our wardrobe which was very scary. Its presence raised questions about the integrity of the establishment and left us feeling deeply unsettled throughout our stay. The walls and curtains appeared neglected and unclean, leaving an impression of poor maintenance and hygiene standards. Also, the absence of air conditioning compounded our discomfort, particularly during warmer periods although it was mentioned on the website that rooms have AC facilities.